Foodservice Systems Management Exam 1: 7 Habits Part 3

What is habit 5 of the 7 habits?

Seek first to understand then to be understood

What are common listening issues?

-Most people do not listen well

-They don't want to understand

-They're just thinking of their response/reply.

What colors our perspectives and what does this do?

-Our experiences, education, upbringing and beliefs color our perspective

-Prevent us from seeing clearly

What does everyone filter everything through?

Their own paradigms

-What color are your glasses ?????

- We don't take the time to understand what's going on inside others

What are the 4 common levels of listening?

-Ignoring

-Pretending

-Selective listening

-Attentive listening

What is ignoring as a common level of listening?

Don't really listen to others

What is pretending as a common level of listening?

-Making believe or giving the appearance you are listening

-Yeah. Uh-huh. Right.

What is selective listening as a common level of listening?

Hearing only the parts of the conversation that interest you.

What is attentive listening as a common level of listening?

Paying attention and focusing on what the speaker says

What is the 5th level of listening?

Empathetic listening

Do many people practice empathetic listening?

no

What is empathetic listening?

-Most effective listening

-Listen with the intent to understand

-Listen to the words, the motivations, and the meaning between-the-lines

What do you need to when when empathetic listening?

Get inside another person's frame of reference

What are advantages to empathetic listening?

Give your accurate data to work with (Hear what they are really saying from their soul)

-Make deposits in Emotional Bank Accounts

What can empathetic listening also be?

Risky

Why can empathetic listening be risky?

-When you open yourself, you can be influenced by others

-Could make you to be vulnerable

What does it mean to diagnose before you prescribe?

-Get a full understanding before forming your response

-Stop assuming, evaluating, advising, and interpreting

Why should you stop assuming, evaluating, advising, and interpreting?

These cause us to jump to conclusions and ineffective solutions

What is the key to good judgement?

-Understanding.

-Amateurs sell products.

-Professionals sell solutions.

What are the four autobiographical responses?

-Mimic content

-Rephrase the content

-Reflective feeling

-Rephrasing and reflecting

Which is the least effective of the four autobiographical responses?

Mimic content

What is mimic content as an autobiographical response?

-Listen and repeat others' words

- This can insult people and cause them to close up

What is rephrase the content as an autobiographical response?

- Put others' meanings into your own words

.- You try to understand then paraphrase in your response

What is reflective feeling as an autobiographical response?

- Paying attention to how others feel as well as what they are saying

What is rephrasing and reflecting as an autobiographical response?

Combine both 2 and 3

What is the first step of seek first to understand, then to be understood?

Actively listen to what is being communicated

What is the second step of seek first to understand, then to be understood?

Paraphrase what you heard to check your understanding

What is the third step of seek first to understand, then to be understood?

Consider the context (feelings) within the situation and communication

What is the fourth step of seek first to understand, then to be understood?

Check yourself

-our Ethos impacts our understanding

- (What color are your glasses?)

What is ethos?

Your belief system through which you guide your life

What is the fifth step of seek first to understand, then to be understood?

Respond with empathy and to create Win-Win outcomes!

What is habit 6?

Synergize- work together to achieve more

What is synergy?

-The whole is greater than the sum of its parts

- One plus one equals three or more

-Two or more people produce more together

What does synergy do?

-Catalyze, unify and unleash the greatest powers within people

What does synergy focus on?

Focus on win-win and empathetic listening to facilitate synergy

What creates the stepping stones to synergy?

Understanding each other

What needs to be done with synergy?

-You need to value differences

-Respect others

-Build on strengths

-Adapt for weaknesses

What does synergy identify?

a third synergistic alternative/solution(WIN/WIN) that will be better for everyone concerned

What do most individuals not have?

A sense of synergy

What are most people?

Self-centered- only concerned with their own needs

What is synergistic communication?

-Open yourself to new possibilities, new alternatives, and new options- Bigger pie!

-Believe that parties involved will gain more

-Achieve mutual learning and insight

What happens once people have experienced real synergy?

They will engage in it again.

-Release incredible amount of creativity

What are the three levels of synergistic communication?

-Low-trust situations

-Respectful communication

-Synergy communication

What is the low-trust situations level of synergistic communication?

-Not effective, Lowest level of communication

-Only win-lose or lose-lose

-You need to work on higher level of communication

What is the low-trust situations level of synergistic communication characterized by??

Characterized by defensiveness, protectiveness, and legalistic language

What is the respectful communication level of synergistic communication?

-Avoid the possibility of ugly confrontations

- Understand each other intellectually

-Do not open to new possibilities

-Creative will not open up

-Compromise may take place• 1+1<2

-Low form Win-win

What is the synergy communication level of synergistic communication?

-The highest level of communication

-Produce highest-trust

-Identify better solutions for all parties

-Genuinely enjoy the creative enterprise.

What may the synergy communication level of synergistic communication be?

Not fully achievable

-Even partial is better than none because it could still result in a more effective compromise

What may thinking win-win generate?

third-alternative

- Mutually beneficial solution

What does seeking third alternative create?

-Create a comprehensive picture of the values and the concerns

-Required for decision making

-Middle does not mean compromise, and it means higher!

What is identified in synergy?

the mental, emotional, and psychological differences

What do truly effective individuals do?

- Understand your own perceptual limitations

- Seek out and appreciate the rich resources of others

What does it mean that life is rarely black and whit?

Usually a third alternative exists

How can you become synergistic?

-Results-oriented, positive synergy

-Examining exploring, seeking diverse perspectives

-Cooperating

-Having a mutually agreed-upon end in mind

-Worth the effort and highly effective

-Value your differences with others

What is habit 7?

Sharpen the saw

-Principles of balanced self-renewal

What are the 4 dimensions of renewal?

-Physical

-Social

-Spiritual

-mental

What are the dimensions of renewal?

It's preserving and enhancing personal PC.

-We are the greatest asset we have.

What is sharpening the saw?

Exercising all four dimensions of our nature

What does sharpening the saw do?

- Sustain and increase our capacities

-Help us discipline our mind, body and spirit

-The single most powerful investment we can ever make in life

Why is sharpening the saw the single most powerful investment we can ever make in life?

Help us achieve both the private (first three dimensions)and the public victory (last dimension)!

What does the physical dimension do?

Build our physical wellness

How can the physical dimension build our physical wellness?

Eat the right foods, get enough rest and relaxation, exercise often, and practice stress management

What may doing exercise help you do?

- Build your fitness• More capable, less tired, handle stress better

-Work little by little to build fitness so you avoid injury and don't overwhelm yourself

-Make it a Habit 3 Quadrant II activity (Important & Not-Urgent)

What is the spiritual dimension?

-Your core, your center, your commitment to your value system

-Inspire and uplift you and tie you to the timeless truths of all humanity.

How can you develop the spiritual dimension?

-Read inspiring literature

-Listen to great music, view art, attend theater

-Meditate and be mindful (Get to know yourself)

- Spend time with nature

What do we need for the mental dimension?

We need to practice Habit 3 and manage ourselves effectively

How can we practice Habit 3 and manage ourselves effectively for the mental dimension?

-Maximize the use of any resource in accomplishing our missions

-Mental capacity developed through reading, writing, and thinking.

-Practice time management & stress management

-This gives you both time and the ability to focus

How do we renew our mental dimension?

-Education

-Writing

-Organizing and planning

How does education renew our mental dimension?

-Continuing education

-Sharpening and expanding the mind

-Build a habit of reading good literature

How does writing renew our mental dimension?

-Learning promotes mental clarity, exactness, and context

-Receiving a deeper level of thoughts, feelings, and ideas

How does organizing and planning renew our mental dimension?

-Exercise visualization

-Begin with the end in mind

-Bring your mission to life by putting it into action

What do we need to do in the social/emotional dimension?

-Mature socially and emotionally

-Build up our sense of personal security

How can we mature socially and emotionally?

-Interact with others

-Make deposits in the Emotional Bank Account

How can we build up our sense of personal security?

-Correct principles in our mind and heart

-Our daily habits reflect our deepest values

-Help us to achieve public victory!

What do we need to do for our four dimensions?

We need to renew our four dimensions regularly and consistently in a balanced way

What happens in any dimension is neglected?

-Create negative force field resistance

-Reduce the effectiveness and growth of individual/organization

What is important to note about synergy in renewal?

Each dimension is highly interrelated