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Social Exchange Theory
the idea that helping is guided by maximizing rewards and minimizing costs; human interactions function like reciprocal transactions
Norm of Reciprocity
the social rule that helping others usually leads to receiving help in return and builds cooperation
Matching Law
the tendency to allocate time and effort to options based on how rewarding they have been in the past
Social Responsibility
the expectation that people should help those in need, especially those unable to reciprocate
Kin Selection
helping relatives because doing so increases the survival and reproduction of shared genes
Group Selection
helping behaviors that evolve because groups with more cooperation survive and reproduce more successfully
Bystander Effect
the reduced likelihood of helping when others are present due to diffusion of responsibility, ambiguity, or distraction
Moral Exclusion
perceiving certain individuals or groups as outside one's moral concern, making mistreatment seem acceptable
Situational Factors (Helping)
external circumstances that influence helping such as time pressure, presence of others, similarity, and clarity of emergency
Dispositional Factors (Helping)
personal traits such as agreeableness, gender, SES, and faith that influence helping behavior
Social Dilemma
a situation where individual self-interest conflicts with collective well-being, leading everyone to be worse off if all act selfishly
Conflict
incompatibility of actions or goals that creates tension, hostility, or aggression
Competition
pursuit of mutually exclusive goals that increases ingroup loyalty and outgroup hostility
Zero-Sum Game
a conflict in which one party's gain is exactly equal to the other party's loss
Mirror-Image Perception
when opposing groups view each other in opposite stereotyped ways (we are good, they are bad)
Tragedy of the Commons
when individuals overuse a shared resource, causing it to become depleted for everyone
Robber's Cave Study
a study showing that intergroup competition creates hostility and prejudice, reduced only through superordinate goals
Peace
relationships characterized by low tension, low hostility, and mutually beneficial interactions
Bargaining
direct negotiation between conflicting parties to reach a resolution
Conciliation
gestures of goodwill or tension reduction (such as GRIT) used to restore trust between conflicted parties
Contact
interaction that reduces prejudice when it involves equal status, cooperation, and shared goals
Mediation
when a neutral third party facilitates communication and offers suggestions to resolve a conflict
Perspective-Taking (Cognitive)
understanding another person's thoughts or mental viewpoint
Perspective-Taking (Emotional)
understanding and sharing another person's emotional state