9. GÜN: MÜŞTERİ ŞİKAYETLERİ VE KRİZ YÖNETİMİ

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Last updated 9:30 AM on 2/18/26
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20 Terms

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Complaint

Şikayet / Die Beschwerde

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Discrepancy

Uyuşmazlık-Farklılık / Die Diskrepanz

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Defective

Kusurlu-Hatalı / Defekt

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Delayed Shipment

Gecikmiş Sevkiyat / Die verzögerte Lieferung

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Apology

Özür / Die Entschuldigung

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Resolution

Çözüm / Die Lösung

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Root Cause

Kök Neden / Die Ursache

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Refund

Para İadesi / Die Rückerstattung

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Replacement

Değişim (Yeni ürünle) / Der Ersatz

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Customer Satisfaction

Müşteri Memnuniyeti / Die Kundenzufriedenheit

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Crisis Management

Kriz Yönetimi / Das Krisenmanagement

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Aggrieved Party

Mağdur Taraf / Die geschädigte Partei

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Transparent

Şeffaf / Transparent

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Conflict

Çatışma-İhtilaf / Der Konflikt

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Investigation

İnceleme-Araştırma / Die Untersuchung

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Reputation

İtibar-Saygınlık / Der Ru

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Compensation

Tazminat-Telafi / Die Entschädigung

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Urgent

Acil / Dringend

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Malfunction

Arıza-Bozukluk / Die Fehlfunktion

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To Comply

Uyum sağlamak-Yerine getirmek / Einhalten