Untitled Flashcard Set

Professional Communication

Engaging in successful, appropriate, and beneficial interactions across a variety of professional contexts.

Communication Apprehension

An individual’s level of fear or anxiety associated with either real or anticipated communication with another person or persons.

Types of Communication Apprehension

Trait, Context-Based, Audience-Based, Situational.

Weaknesses in Communication

Identifying weaknesses helps to lower stress, increase productivity, and improve work experiences.

Interview Preparation Tips

Anticipate questions, maintain professionalism, monitor nonverbals, and thank the interviewer.

Ingratiation

Kissing up to your boss or making excessive praise to gain favor.

Advocacy

Using messages that align with your boss's needs to demonstrate understanding and support.

Professional Writing

Creating strong, coherent message structures with clear organization and attention to the audience.

Persuasion

A process involving creating, reinforcing, modifying, or extinguishing beliefs, attitudes, intentions, motivations, and/or behaviors.

Ethos, Pathos, Logos

Three persuasive strategies: ethos is credibility, pathos appeals to emotion, and logos relies on logic.

Cognitive Dissonance

The mental discomfort experienced when holding two conflicting beliefs or when behavior contradicts beliefs.

Compliance Gaining Strategies

Techniques like reciprocity, consistency principle, foot-in-the-door, door-in-the-face, and lowballing.

Media Literacy

The ability to access, analyze, evaluate, and create media in various forms.

Health Communication

The study and use of communication strategies to inform and influence individual decisions that enhance health.

Social Learning Theory

The theory that we imitate rewarded behavior and avoid punished behavior based on what we observe.

Personal Branding

The practice of marketing oneself and one's career as a brand.

Cyberbullying

Bullying through the internet, where individuals are harassed and criticized.

Echo Chambers

Situations where individuals only encounter information or opinions that reflect their own.