Profesional Communications CBE

kinesthetic

learns best through hands-on experience

Stereotyping

labeling every person in a group based on preconceived ideas as to what the group represents

55% of communication

is based on your body language

intrapersonal communication

• Communication with oneself

• Ex. Thinking over your own future

interpersonal communication

• Communication with 1 person

• Ex. Talking to a friend

group communication

• Communication with 3-15 people
  ex: Talking with your basketball team

mass communication

Communication with large groups of people

social media

Body language

• Confident posture will transfer confident feelings

• Stand straight, shoulders back, look forward, good eye contact

communication barriers

social, cultural, educational, age

symbol

anything that stands for an idea

Formal

• Interview language (meeting the governor)

Standard

• day to day language used in general population

informal/slang

• Language used with friends

technical/jargon

• language used for a particular purpose (doctors speaking about a patient's lab results)

open ended questions

more than a yes or no

closed ended questions

yes or no

communication model: sender

• Initiates/transmits message

communication model: receiver

• interprets message/sends feedback

communication model: feedback

reaction

communication model: message

• words, body language, symbols

small group communication: panel discussion

group of well informed people answering questions

small group communication: round table discussion

speaking with team at your business about a project

small group discussion: symposium

two experts presenting opposing points of view

small group communication: Town hall meeting

people assemble in town hall

norms

standards that govern behavior/unwritten rules

active listening

• paricipates/shares in communication process.

• Ex. group member nods, smiles, and gives verbal feedback to his group

passive listening

• does NOT participate/share in the communication process

• Ex. group member is disengaged, says little to contribute, and agrees to take on every task group asks, even though overworked

appreciative listening

• Used to enjoy pleasurable sounds

• Ex. When you really enjoy a song

critical listening

• use to analyze/evaluate a message

• Ex. teacher giving instructions about upcoming project

empathic listening

• encourages people to talk freely w/o fear of embarrassment

• Ex. talking to friend about your crush

deliberative listening

• listening to understand, so you can make a decision

• Ex. speaking with counselor to make decision about academic schedule

filter/bad listening habits

• Criticizing the speaker

• Students unable to answer questions due to lecturer wearing bright yellow suit and uncombed hair

• Interrupting
  Overreacting to emotional words

MEGO

my eyes glaze over due to a dull topic

effective communication

can’t happen without a basic understanding of the people you are targeting

perception

how we see things

fidgeting and touching your face

indicates your lying

interpersonal conflict

conflict with one person

intrapersonal conflict

conflict within yourself

organizational conflict

conflict that occurs when desired action is against company policy

environmental conflict

environment causes conflict to occur

resolution

problem addressed and solved

autocratic

makes all decisions: gives orders, controls all activities; has little concern for group consensus

democratic

motivates followers to participate in decision making in an effort to get majority to agree

Laissez Faire

sits back and lets the group figure it out “hands off” approach

members may not even know who the leader is

leader gives broad visions and expects them to figure it out

aggressive tone

My way or the highway; win at all costs

nonassertive tone

doesn’t talk much backs down hard to read agrees to any task assigned

assertive tone

direct but tactful considers location timing intensity solves problems

impromptu

delivering a speech off the cut and with no prep

pictures

better than words

graphs/charts

best to show numerical data

visual aid

enhances the information in your speech

supportive audience

• already agrees with you going into the speech

indifferent audience

must be made to see the importance of the topic in order to persuade them into believing certain way

digital footprint

• trail of data you create while using the internet

carbon copy

• exact copy of the emails can see other receivers email addresses

blind carbon copy

• exact copy where the receivers can not see other revivers email addresses

company email

• subject to open record

business networking

• a method to make connections

networking

• developing professional relationships

proper etiquette

• Following the chain of command

good eye contact

honest and confident

positive attitude

• Avoiding office gossip

• Showing friendliness to everyone*

• Integrity®

criticism

• give a clear picture of what a solution should be

good impression

firm handshake good eye contact smile

negative body language

crossing your arms leaning back checking your watch

healthy lifestyle

• spending quality time with friends and family

coachable

accept criticism

productivity

organized office place to do list no gossip

inductive reasoning

used certain specific cases in order to prove a general truth

bandwagon

everyone is using product

testimonial

trusted/popular person vouching for product

emotional appeal

• invoke strong feelings about your product

repetition

• jingles or advertisements that repeat over and over

ethos

personal character of a speaker

pathos

emotional proofs

logos

rational proofs

fallacies

• Assuming what you are trying to prove is true is called begging the question

career objective

goal for employment

good reputation

greet everyone equally