CH 14 MO

All of the following are common dysfunctions of teams EXCEPT:

1) lack of trust.

2) avoidance of accountability.

3) fear of conflict.

4) lack of commitment.

5) results orientation.

results orientation

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?

A cross-functional team

_____ is the extent to which team members are attracted to the team and motivated to remain in it.

Cohesiveness

Which of the following is the first stage of team development?

forming

The forming stage of team development is characterized by:

orientation

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?

Special-purpose

During which stage of team development should the team leader help clarify team roles, norms, and values?

norming

Which of the following is a standard of conduct that is shared by team members and guides their behavior?

norm

Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of a _____ team.

functional

During the _____ stage of team development, the major emphasis is on task accomplishment.

performing

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

free rider

Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called:

global teams

_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Integrative negotiation

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest?

She should allow time for team members to become acquainted with one another; allow for informal social interaction

Sylvia is a member of a team that uses e-mail, instant messaging, and blogging to communicate. Although she sees members of her team on breaks and at lunch, Sylvia does not interact with them face-to-face in a professional setting. Sylvia's team can best be described as a:

virtual team

The process by which a person exerts influence over others and inspires, motivates, and directs their activities is known as:

Leadership

A person who inspires, motivates, and directs the activities of others so that they work toward organizational goals is known as a _____.

Leader

_____ are thought of as those organization members who establish and implement procedures and processes to ensure smooth functioning and are accountable for goal accomplishment.

Managers

What type of leaders share power with followers and strive to ensure that followers' most important needs are met?

Servant leaders

What type of power does a manager use when he or she hires new employees, assigns them work, and monitors their performance?

Legitimate

When Mark brought in a large client for the bank, Dan gave Mark a significant bonus. What type of power was Dan using?

Reward

Which type of power is based on the specialized knowledge and skills of a leader?

Expert power

The power of a leader that comes from the respect, admiration, and loyalty of subordinates is known as:

Referent power

___ is a function of the personal characteristics of a leader and is more informal than the other kinds of power.

Referent power

Which of the following is true of referent power?

It is a function of the personal characteristics of a leader.

The serving staff of Applebee's Apple pies can give customers free dessert if they are dissatisfied with their dine-in experience without having to check with their supervisor first. This is an example of _____.

Employee empowerment

Which model of leadership is based on the premise that effective leaders possess personal qualities that set them apart from ineffective leaders?

Trait model

The two basic kinds of leader behaviors identified by the behavior model of leadership were:

Consideration and initiating structure

According to the behavior model of leadership, leaders engage in _____ when they show their subordinates that they trust, respect, and care about them.

Consideration

____ propose that whether a leader who possesses certain traits or performs certain behaviors is effective depends on the situation or context.

Contingency models

According to Fiedler, what type of leaders are primarily concerned with developing good relationships with their subordinates and being liked by them?

Relationship-oriented leaders

According to Fiedler, what type of leaders are primarily concerned with ensuring that subordinates perform at a high level and focus on goal accomplishment?

Task-oriented leaders

According to Fiedler, the extent to which subordinates trust and are loyal to their superior is known as _____.

Leader-member relations

According to Fiedler, the extent to which the work of subordinates is clear so that they know what to do and how to do it is known as:

Task structure

According to Fiedler's model, the amount of legitimate, reward, and coercive power a leader has by virtue of his or her position in an organization is referred to as:

Position power

Leader-member relations, task structure, and position power are the situational characteristics identified by:

Fiedler's contingency model

Which of the following is true of House's path-goal theory?

It suggests that subordinates need to be motivated depending on their nature and that of their work.

House's path-goal theory is based on:

Expectancy theory

According to the path-goal theory, _____ are similar to consideration and include expressing concern for subordinates and looking out for their best interests.

Supportive behaviors

According to the path-goal theory, which of the following is true of achievement-oriented behaviors?

They increase motivation levels of highly capable subordinates

A _____ is something that acts in place of the influence of a leader and makes leadership unnecessary.

Leadership substitute

____ makes subordinates aware of the importance of their performance to the organization and aware of their own needs for personal growth, motivating subordinates to work for the good of the organization.

Transformational leadership

____ managers motivate their subordinates to work for the good of the organization as a whole, not just for their own personal gain or benefit.

Transformational

Which of the following is a characteristic of transformational managers?

Charisma

_____ leaders are excited and enthusiastic about their vision and clearly communicate it to their subordinates.

Charismatic

A transformational manager engages and empowers subordinates to take personal responsibility for solving problems through _____.

Intellectual stimulation

____ by transformational managers leads subordinates to view problems as challenges that they can and will meet and conquer.

Intellectual stimulation

Leaders who are high in ______ are more likely to be able to awaken and support the creative pursuits of their followers.

Emotional intelligence

Leaders who motivate subordinates primarily by rewarding and reprimanding them are called:

Transnational leaders

A high level of _____ may help leaders develop a vision for their organizations, motivate their subordinates to commit to this vision, and energize them to enthusiastically work to achieve this vision.

Emotional intelligence

Managers who effectively influence their subordinates to achieve goals without making dramatic changes are engaging in _____ leadership.

Transnational