II PSYC 27 - Employee Well-being

true

t or f:

occupational stress has been of great concern in the 20th to 21st century due to the increasing incidence of illnesses traced to stressful conditions at work

stress

the body's response to any demand or pressure

environmental demand; response capability

stress:

occurs when there is substantial imbalance between ___ ___ and the perceived ___ ___ of the focal organism

stressors

stress:

the demands imposed on an individual that have potential to cause stress

eustress; distress

stress:

good = ___ (motivates to perform)
bad = ___ (counterproductive effects)

Yerkes-Dodson Law

stress:

model describing that there is a desirable and moderate stress level that is associated with optimum performance

person, job, task

stress:

eustress is ___-specific, ___-specific, and ___-specific

intrinsic

occupational stress model (Greenberg):

states that sources of stress at work include those (extrinsic/intrinsic) to the job

work overload; under utilization

occupational stress:

main sources (2)

interpersonal; ambiguity; control; conditions; harassment; change; work family

occupational stress: other sources

- i__ stress
- job a__
- lack of ___
- physical work ___
- h__
- organizational c__
- ___ ___ conflict

susceptibility; self-efficacy

stress:

individual sources (2)

personality traits

moderators of stress:

___ ___ may moderate the relationship between stressors and their outcomes

type A

moderators of stress:

according to Greenberg, type ___ personalities are more prone to stress

physiological, psychological, behavioral

effects of stress:

can have p__, p__, and b__ effects

work role; anti-social; flight; degradation; self-damaging

effects of stress: behavioral

w__ r__ = low levels of performance, accidents, drug use at work
a__-s__ behavior = theft, purposeful damage
f__ from the job = absenteeism, turn-over
d__ of other life roles = spouse and child abuse
s__-d__ behavior = alcohol and drug use

social support

moderators of stress:

employees at varying levels in the org experience different levels of occupational stress; however, ___ ___ can decrease work strains

emotion, problem

methods of coping: based on Cooper-Cummings Model of Stress and Coping

___-focused coping = immediate, short-term
___-focused coping = substantial, longer lasting, more time and resources needed

emotion-focused coping

methods of coping: based on Cooper-Cummings Model of Stress and Coping

emotional and social support, breathing exercises, relaxation and meditation, massage therapies, aromatherapy, vacations

psychological

methods of coping: based on Cooper-Cummings Model of Stress and Coping

problem-focused coping pertains to the adaptation of ___ skills to manage stress and utilize it to attain personal and organizational objectives

RA 11036, Section 25

mental health act:

RA no. & section no. about mental health promotion and policies in the workplace

DOLE, CSC

mental health act: section 25

departments that released guidelines for private and public institutions to develop programs and policies that promote mental health in employees

surface

example: call center work in the PH

employees deal with irate callers using ___ acting rather than deep acting which causes more stress

example: call center work in the PH

graveyard shifts disrupts the ___ ___, causing health issues, social and psychological impact, and travel concerns

negatively

example: call center work in the PH

corporate performance is significantly and ___ correlated with work stress

strong

work-life balance:

work-related stress is a (strong/weak) predictor of work-family conflict

organizational; social

work-life balance:

___ support -> job & life satisfaction
___ support -> life and marital satisfaction

work environment

work-life balance:

I/O psychology focuses on improving what to enhance well-being, satisfaction and quality of life?