ch13 - conflict, power, politics

Organizational politics

activities to gain power or influence

Goal incompatibility

conflicting objectives between groups

Differentiation

differences in values or perspectives

Task interdependence

dependence between groups

Limited resources

scarcity leading to conflict

Power

; The potential ability of one person or department to influence other people or departments to carry out orders.

Authority

; Power that is legitimized by the formal hierarchy and accepted by subordinates.

Vertical Power

; Power derived from formal position, resource control, or network centrality within the hierarchy.

Horizontal Power

; Power between departments, often based on who can best "cope with uncertainty" or who controls "non-substitutable" resources.

Dependency

reliance on another group

Centrality

importance in workflow

Non-substitutability

cannot be replaced

Coping with uncertainty

managing unpredictable situations