Formulas to memorize for test

What are the 5 service quality dimensions ???

R R E A T

Reliability

Responsiveness

Empathy

Assurance

Tangibles

What are the ERP system steps ?

CPARIS

data Collection

Processing and

Automation

Reporting

Integration

Security

5 steps of 6 sigma

DMAIC

Define, Measure, Analyze, Improve, Control

Forecast development process

ODACR

define Objectives

develop a model

Apply model

Constraints

Reevaluate and revise model

Capitalization Utilization rate

actual / design

Capitalization Efficiency rate

actual / effective

Manufacturing location factors

• STLL
  
  

• Suppliers

• Transportation

• Labor costs

• Land costs

Service Business location factors

CCTP

• Customers

• Convenience

• Traffic

• Parking

The 5 Stages of Forecast Development

“Don’t Develop Any Crazy Reports”

• Determine objectives

• Develop and test a model

• Apply the model

• Consider real-world constraints

• Revise and evaluate
  
  

Does MPS handle Dependent or Independent

Independent

Does MRP handle independent or dependent

Dependent

Time management planning flow

FSBMAMM

Forecast Demand
Strategic Plan
Business Plan
Medium-Range Planning

Aggregate Plan
MPS

MRP

Long Term Planning

Forecast Demand
Strategic Planning
Business plan

Medium Plan

Aggregate Plan

Short tange planning

MPS and MRP

The 6 scheduling criteria

CFWEEO

• Customer Service

• Flow Time

• Work-in process inventory

• Equipment Idle Time

• Employee Idle Time

• Overall costs