FARE 3310 Waiting Lines (Midterm 2 Review)
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8 Terms
The number of lines and the arrangement of the facilities
service system
3 multiple choice options
One or more facilities required to perform a given service
Channel
3 multiple choice options
_____________ is a rule that allows a customer of higher priority to interrupt the service or another customer
preemptive discipline
Which of the following is not an assumption of the single workstation model?
Customers are served on a priority basis based on urgency
3 multiple choice options
Which of the following is not typically a decision area for management to improve waiting line performance?
Changing the pricing structure of products
3 multiple choice options
Multiple checkout lanes at the grocery store is an example of
Channels
3 multiple choice options
The public transportation system is an example of ________ because it includes the bus stop, the capacity of the bus, and the waiting passengers
service system
With the ___________ model, customers form a singleline and choose one of servers when one is available.
multiple server