WGU C234 Workforce Planning: Recruitment and Selection - C234 questions and answers already graded A+

What is the HR function that links workforce strategies with the strategic goals and objectives of the organization and is about forecasting staffing needs, helping to ensure that the organization has the right number of employees, with the right skills, at the right time?

Workplace Planning

What is the strategic alignment of an organization's human capital with its business direction?

Workforce Planning

What is a business planning strategy that identifies what an organization is about, what it expects to do, and why it exists.

Long-range Business Strategy

What is a business planning strategy that formulates the specific organizational goals and objectives that the organization expects to achieve within the next two to five years?

Middle-range Business Planning

What is a business planning strategy involves developing short-term performance goals or annual operating plans?

Short-range Business Planning

What is the purpose of workforce planning?

To identify future needs of the organization

What is the first stage of workforce planning?

Supply Analysis

What is second stage of workforce planning?

Demand Analysis

What is the third stage of workforce planning

Gap Analysis

What is the four stage of workforce planning?

Solution Techniques

What describes the skills and knowledge of employees and is mainly used for making placement and promotion decisions?

Skill Inventory

What is a planning system that requires an inventory of the people working for the organization?

Human Resource Information System (HRIS)

What is a method of long-term forecasting requires managers to know what business activity will be performed by their groups in future years and how many people will be needed year by year to achieve their business objectives.

Unit Demand

What is the process of asking experts to submit their individual opinions and then simply averaging their estimates?

Pooling

What is a process which consists of having experts provide their best estimates of the future through a series of questionnaires or interviews? The information is then collected by a third person who summarizes it and then submits a report back to the experts.

Delphi Technique

What are the three solution techniques to solve HR gaps?

Building, Buying, Borrowing

Why would publicizing information related to a specific employee's promotion potential lead to less valid opinions regarding promotion material?

Supervisors may be hesitant to make public, negative evaluations that harm careers of their subordinates

What produces a job description and a job specification?

Job Analysis

How does workforce planning help training and development in an organization?

It forecasts areas where obsolescence may occur

Which of the following is NOT a key roadblock to developing and achieving an effective workforce plan?

Difficulty finding external supply to fit the demand

Is the workforce getting younger or older?

Older

What are workforce characteristics?

The necessary abilities that employees must have for their specific job

What is the process of attracting potential job applicants?

Recruitment

What is the process used to study the work done by employees?

Job Analysis

What focuses on how much money the jobholder should be paid for performing the job?

Job Evaluation

What is the process of determining the specific competencies associated with successful, high performers in a particular occupation or industry?

Competency modeling

What refers to the knowledge, skills, abilities, or behaviors that are essential for successful performance?

Competency

What is a job description identifies the essential functions of a job and provides information concerning a job's duties and responsibilities?

Job description

What identifies the minimum acceptable qualifications for an employee to perform a job adequately?

Job Specifications

What is a job analysis?

It focuses on what the jobholder does and the knowledge, skills, and abilities needed to do it.

What refers to one's understanding of the duties and responsibilities of the position for which one is being recruited?

Position-insight

What refers to one's understanding of one's own talents?

Self-insight

Who should be involved in establishing recruitment objectives for an organization?

HR, Managers and job incumbents

When the unemployment rate in your location is low and you are having a hard time filling positions, what is one way you could recruit?

Looking to other cities that have a soft labor market

What major recruitment method used to be considered somewhat unprofessional but is now used by the majority of companies in the US?

Social Networks

What is a phantom applicant?

A person hired to apply for a job in order to get information about the application process

What is the last step you should complete according to the model of the recruitment?

Evaluate Recruitment Results

Which is an oft-overlooked source of new employees?

Former employees - those that have been laid off or quit

What is the relationship between the number of people interviewed and the number of job offers extended?

Yield ratio

How is the recruitment yield ration calculated?

Identify the number of applicants from each source and the number that made it to the 2nd round. Divide the 2nd round by the total. Company website: 4/20*100 = 20%

What are three important recruiting metrics that every HR professional should use?

Yield ratio, quality hire measurement, cost per hire.

When assessing an employee's interest in promotions what should a manager do?

Pose questions that open up a dialogue whereby the manager can gruadually introduce the idea of the employee pursuing a promotion

What is the best practices recommend posting an open position?

For both internal and external applicants at the same time.

What must an applicant prove when trying to show they were unfairly discriminated against?

That they were more qualified than the selected candidate.

Applicants who did not receive the job should be notified approximately how many days before a public announcement is made

1-3 days

Who should be told first when someone is selected for a new position?

The individual selected for the job

What should not be done to help a rejected applicant take the rejection as a chance for professional development?

Giving only positive feedback to an internal applicant

What kinds of decisions should a company make when deciding who to hire?

Objective

In selection and hiring, what does the acronym TDR stand for?

Tasks, Duties, and Responsibilities

What does KSA mean when referring to the employment selection process?

Knowledge, Skills, and Abilities

What is an adverse impact?

An unintentional discrimination against a protected group

What is an adverse impact analysis?

An examination of whether a selection system has had an adverse impact on a protected group.

What are automated tracking systems used for?

To manage the entire hiring process

How is a screening interview usually conducted?

By phone

What is a measure of how consistent test results are?

Reliability

What is a measure of whether a test actually tests what it is supposed to?

Validity

What is one reason why selection tests are valuable to organizations?

Their usefulness can be evaluated

What uses hypothetical situations to ask what candidates would do or how they would act in certain circumstances?

Situation interview

What begins with a small number of pre-determined questions and then allows the interview to develop naturally.

Non-directive interview

What is one disadvantage to using the non-directive interview approach?

This approach can result in casual or illegal conversations

When would a social media check be appropriate?

Just like a background check, normally after applicants are interviewed and judged to be viable candidates

Why should employers should use caution in using credit reports?

The average credit scores for Hispanics and African-Americans are roughly 5-25% lower than for whites and Asians

What is the failure to use reasonable care in the employee selection process, resulting in harm caused to others?

Negligent Hiring

What is the degree to which the applicant fits with the job for which he/she is applying? In other words, does this person like the activities of the job? Is he enthusiastic about it?

Person-job fit

What is the degree to which the applicant fits with the company? Will he enjoy working with other employees? Does the interviewer believe that he will stay for a significant amount of time? Is he likely to earn promotions and make a career in the company?

Person-organization fit

When are salary, benefits, and background checks usually arranged?

When the job is offered to the chosen applicant

How long must an employer keep the I-9 form of an employee?

3 years

Why is it important to look at the procedures for collecting and storing applicant information?

To make sure the organization is keeping all applicant information

Why is it important to evaluate an organization's image with regard to the recruiting process?

To help see if it entices people to accept employment

What is is the process of assimilating and integrating new employees into the workforce?

Organizational Entry and Socialization (OES)

What does the implementation schedule determine?

The order in which selection methods are administered

What do selection tests try to measure in the recruiting process?

The difficult-to-measure attributes of applicants

Unintentional discrimination is a form of what?

Adverse Impact

What rough guideline does the EEOC suggest to use to check for disparate impact?

Four-fifths rule

What is treating members of a particular class differently because of their membership in that class called?

Disparate Treatment

What is using a seemingly neutral selection instrument, such as a test, which has the effect of excluding people who belong to protected classes called?

Disparate Impact

What makes it illegal to discriminate based on race, color, sex, religion, or national origin?

Title VII, part of the Civil Rights Act of 1964.

What were developed to provide standards for the proper use of employment testing, including the definition of discrimination in testing, appropriate means of validating potentially discriminatory selection procedures, and acceptable methods of establishing and implementing cutoff scores on selection procedures?

The Uniform Guidelines on Employee Selection Procedures (1978)

According to the EEOC, what is a reason employment testing has increased?

Employee Safety Concerns

What is name for the what is found from an adverse impact calculation?

Impact Ratio

Most countries do not have laws that look for what?

Adverse impact discrimination

When calculating an impact ratio, who should be considered a selection?

Applicants who have declined to accept an offer.

What is the number of applicants that make it from one stage of the selection process to the next?

Yield ratio

What is the Committee that set the Uniform Guidelines on Employee Selection Procedures?

Civil Service Commission, US Department of Labor and US Department of Justice, EEOC

Acting according to the law means that one is acting ethically.

False

What are issues that employers are getting more concerned about?

Identity Theft, Invasion of Privacy, Violence

What requires that some information be purged from employee files after a certain time?

The Fair Credit Reporting Act

What is a Federal law that dictates how electronic communication in the workplace is monitored and restricts the interception and monitoring of oral, wire, and electronic communications?

Electronic Communications Privacy Act of 1986 (ECPA)

Unionized organizations are more strict with monitoring than non-unionized organizations.

True

Is it important to take immediate measures for protection of the victim by separating the victim from the accused using a schedule change, transfer, or leave of absence?

If it is not necessary to separate the parties, organizations should refrain from doing so as separation may be seen as though a decision has already been reached.

What is cultural competence?

When employees can work effectively with those who are different

What is an aspect of diversity that has gained recent attention?

Having a more diverse board of directors

What is the first thing management should do to ensure diversity initiatives succeed?

Make diversity visible in the workforce

Which of the following is NOT a characteristic of an ERG (Employee Resource Group)?

They are made up of employees with differing backgrounds

Which flexstyle to makes a conscious effort to keep work and family separate?

Separators

Which flexstyle combines work and family?

Integrators

from integrating the work and non-work aspects of their lives at times and separating them at other times, depending on their priorities and the circumstances of their professional and home or personal life?

Volleyers

How can an organization demonstrate its commitment to workplace diversity and make sure they are establishing accountability with management?

Have HR ask current employees how diversity should be managed

Because diversity is so broad, its impact to the company cannot be calculated empirically?

False

What can HR do to develop a diversity scorecard?

Get together the financial and non-financial information related to diversity initiatives