Promoting Effective Communication

This set of flashcards covers vocabulary related to effective communication principles discussed in the lecture.

Effective Communication

Helps an organization gain a competitive advantage.

Communication Process

Involves sending a message from a sender to a receiver, including encoding, decoding, and feedback.

Information Richness

Refers to the amount of information a communication medium can convey.

Sender

The person wishing to share information.

Receiver

The person or group for which the message is intended.

Decoding

The critical point where the receiver interprets the message.

Encoding

The process where the sender translates the message into symbols or language.

Noise

Anything that hampers any stage of the communication process.

Verbal Communication

The encoding of messages into words, either written or spoken.

Nonverbal Communication

The encoding of messages using facial expressions, body language, and styles of dress.

Perception

The process of selecting, organizing, and interpreting sensory input.

Biases

Systematic tendencies that can lead to inaccurate perceptions.

Stereotypes

Simplified and often inaccurate beliefs about particular groups.

Face-to-Face Communication

Has the highest information richness and utilizes verbal and nonverbal signals.

Management by Wandering Around

A communication technique where managers talk informally with employees.

Impersonal Written Communication

Has the lowest information richness, suitable for messages to many receivers.

Grapevine

An informal network carrying unofficial information within an organization.

Intranet

A companywide system of computer networks used for versatile communication.

Collaboration Software

Programs that facilitate interactions and communication among team members.

Filtering

Withholding part of a message based on the belief that the receiver does not need it.

Jargon

Specialized language used within a specific group or organization.

Information Overload

The risk of important information being ignored while less important information gets attention.

Feedback Mechanism

A component ensuring the receiver can respond or engage with the message.