G7B Brew Basics

What are our Big 3?

Genuine interaction

Open body language

Smile

A.C.T. when something goes wrong!

A. Apologize

C. Care

T. Thank

How many shots go in our SMALL and MEDIUM coffee's?

2 shots = "dub"

How many shots go in our LARGE coffees?

4 shots = "quad"

How many ounces are our scoops?

1 ounce

What order do we make our drinks?

Flavor - Shots - Milk

What are the 5 Original Breves?

Blondie, Smooth 7, Cinnamon Roll, Sweet and Salty, Cookie Butter

What are the 2 Original Mochas?

Brunette and Banana Bread

What sugar free flavors do we offer?

Blue raspberry

Brown sugar cinnamon

Coconut

Hazelnut

Irish cream

Peach

Raspberry

Salted caramel

Vanilla

Caramel

Chocolate

White chocolate

Banana

Toasted Marshmallow

What is our shot window (how long it takes our espresso shot to pull)?

17-27 seconds

What is a perfect shot?

22 seconds

If your shots are pulling too short/quickly what do you do?

Adjust the grinder to make the grinds FINER

Push the adjustment knob away from you

If your shots are pulling to long/slow what do you do?

Adjust the grinder to make the grinds COARSER

Pull the adjustment knob towards you

What kind of milk is our Smooth mix?

Half and Half

Classic and Original Breves use what kind of milk?

Smooth Mix

Classic and Original Mochas use what kind of milk?

Mocha Mix

What is the default milk for classics?

Whole Milk

What default milk do we use for cream on top of drinks?

Smooth mix

What is "kids temp" when steaming milk?

110-120 degrees

What is Drinkable temp when steaming milk?

140-150 degrees

What is the Regular temp when steaming milk?

160-170 degrees

What is "extra hot" temp when steaming milk?

175-180 degrees

At what temperature is milk burnt at?

181+ degrees

How much foam/froth goes on our hot drinks?

1/4 in of tight froth

How much foam comes standard in a cappuccino?

1/2 milk + 1/2 foam

What are our cream scoops?

1-1-2-2

What drink by default gets cream mixed in instead of on top

Americanos

What are our ICED cup sizes?

10-16-24-32 oz

What are our ICED fill lines?

5-8-12-16 oz

What are our HOT cup sizes?

10-12-16-20 oz

What are our HOT fill lines?

6-8-10-12 oz

What are hot fill lines for our non-espresso hot drinks (Chais, Cocoas, and Matchas)?

8-10-14-18 oz

How do we tom-tom our Iced drinks?

All in - Half back - All in

What are your scoops for Original Breves?

1-2-2

What are your scoops for Original Mochas?

1-1-2

What are your scoops for all Classics?

1-1-1

What are your scoops for Sugar free/Milk alt. Mochas?

1-2-2

What milk do you use for sugar free mochas?

Smooth mix

What are your scoops for special 7's?

2-3-4

What are your fill lines for special 7's?

6-9-12

When you add extra shots to a special 7?

After the drink is blended

What are the 4 modifications for Special 7's?

Sugar Free

Milk alt.

Decaf

Less shots

What milk do regular and SF specials 7's get?

Whole milk

What do you do after you pour your milk for special 7's?

Tom-Tom, Top with ice, and BLEND!

What are the ICED matcha concentrate scoops?

2-3-4

What are the HOT matcha concentrate scoops?

3-4-5

T/F: Matcha concentrate is steamed with milk in the steaming tin?

True

T/F: All chai scoops are the same? (for hot, iced and blended)

False

What are the two ingredients in Arnold Palmers?

1/2 Tea + 1/2 Lemonade

T/F: All classic drinks get 2 SHOTS for smalls and mediums and 4 SHOTS for a large?

False

How many shots go in medium Americanos?

3 shots

What are the 2 ingredients for house blends?

Espresso and Water

What are all kids scoops?

1 scoop

What kids iced fill lines?

5 oz

What are the 2 things that all ICED macchiatos get?

Drizzle in the cup and shots on top of the drink

T/F: HOT macchiatos get shots mixed in?

True

What are the scoops for SF cocoas?

1-2-2

What kind of milk goes in a SF cocoa?

Smooth mix

What are ICED tea scoops?

1-2-3

What are HOT tea scoops?

1-1-1

What are ICED energy scoops?

1-1-2

What are all 7 fizz scoops (Iced and Chiller)?

2-3-4

What are ALL lemonade scoops?

1-1-2

How long can energy and la croix cans sit open before going dead?

15 minutes

What flavor do we use in caramel macchiatos?

Blondie

T/F: Arnold palmers follow lemonade scoops (1-1-2)?

True

What are Flavored Water scoops?

1-2-3

What kind of tea do we use in London fogs?

Earl Grey

What flavor do we use in London fogs?

Vanilla

How many tea bags per size do we use for our hot teas?

1-1-2

How much bunn water do we steep tea bags in for our iced teas?

3 oz

How many scoops go in our coffee chillers?

1-1-2

How many scoops go in Smoothies and Chai chillers?

1-1-2

How many scoops go in Matcha chillers, Lemonade chillers, and lemon freezes?

1-1-2

How many scoops go in tea chillers, 7 fizz chillers, and hand blended shakes/energy chillers?

2-3-4

How many scoops go in shakes and energy chillers from the chiller machines?

1-1-2

T/F: 7 fizz chillers use la croix?

False

What do we make all iced drinks in?

The mix cup

What do we make all hot drinks in?

The hot cup

What ingredients do we use in our regular coffee chiller?

Espresso, whole milk and sugar

What ingredients do we use in our mocha coffee chiller?

Espresso and mocha mix

What ingredients do we use in our Energy chiller?

Energy concentrate and cold water

What ingredients do we use in our shake chiller?

Ice cream mix and cold water

What ingredients do we use in our Smoothie chiller barrel?

Strawberry smoothie, ice cream mix, cold water

How long do all tea pitchers steep for

15 minutes

How much lemon concentrate goes in our lemonade pitchers?

24 oz

What should you ask the customer when they order a 7 fizz?

Do you want cream in it?

What Tea do we use for sweet teas?

Black

What sweetener do we use to make sweet teas?

Liquid cane sugar

T/F: When making a tea by hand we leave the tea back in the drink?

True

What are the blended final fill lines before we add the cup of ice?

8-12-16

What ingredients do we use in chai chillers?

Chai concentrate and Ice cream mix

What ingredients do we use in Lemonade chillers?

Lemon concentrate and lemonade

What ingredients do we use in Lemon freezes?

Lemon concentrate and Ice cream mix

What ingredients do we use in Matcha chillers?

matcha concentrate and Ice cream mix

How much of the total # of scoops has to be dark chocolate when making a SF/milk alt. mocha?

1/2 the total # of scoops

What does it mean when a customer requests a "dirty chai"?

The would like espresso in the chai

What do we ask the customer when they request a "dirty chai"?

How many shots of espresso would they like

At what temperature do we make our house blends?

190 degrees

How many ounces of milk/product do we add to any lite ice drink?

4 extra ounces