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Developed User Empathy
A Product Manager must understand the crisis situations of consumers, such as having a tight budget, escalating prices, or poverty. This understanding helps guide important decisions like pricing strategy, promotional strategy, and the choice of ingredients and raw materials, so the selling price will not increase too much.
Empathy
Ability of anybody to enter a crisis situation of another and experience the crisis himself. A very nice quality of a person to have. User refers to the consumer.
Be a Problem Solver
A Product Manager should follow universal steps in problem solving and decision making.
Step 1: Recognize the apparent problem, issue, or concern
Identify the problem as it initially appears. An apparent problem is what we first see, such as a student being late, not participating, or not taking notes.
Step 2: Investigate and ask questions related to the apparent problem
Ask questions to better understand the problem and determine what solution is needed.
Step 3: Identify the real problem or root cause of the apparent problem
The apparent problem is only a symptom. Asking the right questions helps identify the root cause.
Step 4: Generate alternative solutions or courses of action
List all possible solutions and evaluate them based on pros and cons, durability, and realism.
Step 5: Choose the most effective and optimal solution
Select the solution that best addresses the root cause of the problem.
Step 6: Implement the solution
Put the chosen solution into action.
Become Hyper-Organized
Organizing work modules, assigning tasks to people, establishing deadlines, and defining desired outputs.
Leadership
Focuses on people and involves guiding, motivating, and inspiring others.
Management
Often seen as a colder version of leadership because it focuses more on results and relies heavily on systems and functions.
Planning
Setting goals and deciding in advance how to achieve them.
SWOT Analysis
A planning tool used to analyze strengths, weaknesses, opportunities, and threats.
PESTEL Analysis
A planning tool used to analyze Political, Economic, Social, Technological, Environmental, and Legal factors.
Forecasting and Scenario Analysis
Estimating future trends and possible situations to support planning.
Desired Results and Standards of Performance
Setting goals and determining acceptable levels of performance.
Cascading of Desired Results
Breaking down goals from higher organizational levels to lower levels and across time frames.
Organizational Cascading
Company goal, division goal, department goal, section goal, team goal, and position goal.
Time Cascading
Long-term, medium-term, short-term, monthly, weekly, and daily goals.
Programming of Work
Identifying and arranging work activities that need to be done.
Scheduling
Determining when work activities will start and finish.
Policy Formulation
Creating policies to guide actions and decisions.
Budgeting
Allocating resources to support plans and activities.
Organizing
Arranging tasks, people, and resources to achieve goals.
Hierarchy of Leadership
The levels of leadership within an organization.
Modules of Work Derived from Goals and Objectives
Work activities created based on organizational goals and objectives.
Organizational Structure
The arrangement of relationships and responsibilities within an organization.
Vertical / Command and Obey Relationship
A superior-subordinate relationship where instructions flow downward.
Horizontal / Advice and Council Relationship
A relationship where departments provide advice and support rather than direct authority.
Job Delegation
Assigning responsibilities, authority, and accountability to others.
Responsibilities
Tasks assigned to a person as part of delegation.
Authority
The right and power given to perform assigned tasks.
Accountability
Being answerable for the results of assigned tasks.
Leading
Directing and influencing people to achieve goals.
Communication
The process of sharing information and understanding with others.
Motivation
Encouraging people to perform and achieve goals.
Training and Development
Activities designed to improve skills, knowledge, and capabilities.
Controlling
Monitoring and measuring performance to ensure goals are achieved.
Performance Monitoring
Tracking actual performance.
Performance Measurement
Comparing actual performance against standards.
Actual Performance
The results that are actually achieved.
Standards of Performance
The expected level of performance.
Tolerance Limits
Acceptable variations from performance standards.
Performance Correction or Improvement
Taking action to improve performance when needed.
Correct or Improved Performance
Performance that has been enhanced to meet standards.
Revise Desired Results
Adjusting goals when necessary.
Revise Standards of Performance
Adjusting performance expectations when necessary.
Sustain Actual Performance Equal to Standards
Maintaining performance that meets expectations.
Recognition of Good Performance and Admonishing Poor Performance
Rewarding good work and correcting poor work.
Management
Achieving desired results (goals and objectives) through and with other people.
Interest in Product Management
A person interested in Product Management should continuously improve by reading newspapers, attending seminars, and staying informed about current trends.