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What are the purposes of Healthcare Organizations?
Offers a large range of services provided by highly educated and trained professionals using sophisticated equipment and technology
What is a Mission Statement?
An organization’s defining and guiding force that outlines the reason for its existence
What does a Mission Statement comprise of?
Services it offers + Intended Recipients of service + Description of the level of cost
What is a Vision Statement?
An aspirational statement made by an organization that articulates what they would like to achieve
What is an Organizational Chart?
Demonstrates how managers and employees carry out functions within the institution or facility in an organized and logical fashion; demonstrates who reports to whom within the organization
Who is at the top of the Organizational Chart
CEO
Who are the Board of Directors?
Authorized by law to operate a hospital
What are the Board of Directors responsible for?
Policies and operations
Who is the Chief Executive Officer (CEO)?
President employed by the board of directors
What are the responsibilities of the CEO?
Defines how the operation of a hospital is maintained and conducted; interacts with medical staff to ensure coordination and quality of patient care and services
Who is the Chief Operating Officer (COO)?
Oversees day-today operations
Who is considered the second in chain of command?
Chief Operating Officer (COO)
Who is the Chief Financial Officer (CFO)?
Supervises finances, is the financial spokesperson for the organization
Who are the Vice Presidents?
Oversee specific groups or departments within an organization
What is the definition of Medical Staff Organization?
Formal organization of physicians within a hospital
Who is the Chief Medical Officer / Director?
Physician in charge
What is a Staff Physician?
Provides care to patients within the hospital
What is a Specialist?
Contracted or employed by the institution
Who are the Medical Residents?
Completed 4 years of undergraduate school + 4 years of medical school
What are the responsibilities for the Head of the Radiologists?
Communicates with the administrative manager and ensures coordination of medical staff with the activities, policies, and procedures of the department
Who oversees quality of patient care and approves policies and procedures?
Head of the Radiologists
Who are Radiologists within the Radiologist Organization?
Section leaders for NM, IR, Radiology Oncology, & Diagnostic Radiology
What are the 4 parts of the Radiologist Organization?
Head of the Radiologists, Radiologists, Interventional Radiologists, Radiation Oncologists
What is the definition for a Radiologist?
A medical doctor who specializes in diagnosing and treating injuries and diseases by interpreting medical imaging procedures and images
What is the typical schooling for a Radiologist?
Bachelor’s Degree
4-year Medical School - MD or DO
4-year residency in diagnostic radiology
Optional 1-2 year fellowship
Certified by the American Board of Radiology
What are Radiologist Assistants?
Assist Radiologists in performing fluoroscopy procedures
What are Radiation Safety Officers?
Oversees employee radiation badge readings and radiation safety program
Has Masters of Science Degree in Radiation Physics
What is the Administration Director?
Reports to senior hospital administration
Responsible for purchasing, personnel management, budget preparation, decision making, and planning
Radiologic expertise, management training and experience
Minimum Bachelor’s Degree
What categories are apart of the other Radiology Staff?
Imaging Informatics/PACS
Clerical Staff
Records Management
What is the definition of ‘Hospital’?
One of the nation’s largest industries offers a broad range of services provided by increasingly expansive personnel, equipment, and technology
What has a direct relationship to the community in which they reside?
Hospitals
What type of hospitals are there?
Federal government (VA), not-for-profit, for-profit
What are Veterans Hospitals?
Cater to those who are actively or have been in military, naval, or air service; any condition OTHER than dishonorable discharge
What are some key points of a Not-for-Profit Hospital?
Assets stay in the community
Board of trustees makes decisions
All income above expenses is used to improve health of the community
Full range of service
Do pay some taxes, but are exempt from some others such as sales tax
What are some key points of a For-Profit Hospital?
Assets belong to investors/owners
Major decisions made by individuals trying to create outside profit for stockholders
Profits often leave community
Provides full range of care that benefits community served, with focus placed on how to best serve investors
What are Clinics?
Primarily focused on the care of outpatients that can be operated publicly, privately, or by the government
What can you go to the medical clinic for in terms of health-related services?
Routine medical care, preventive care, medical attention when you’re sick
What type of facility offers no or low-cost care?
Clinics
What are Physician Offices?
Organized as the home base of a single physician or group of physicians
What are Outpatient Surgical Centers?
Facilities that offer surgical procedures outside of the hospital setting that do not require an overnight stay
What is the primary function of Imaging Centers?
Provides diagnostic imaging
What are some key points about Imaging Centers?
Owned by hospitals/radiologists/other physicians/non-medical investors/corporations
May be free standing, associated with a clinic, physicians’ office or other medical center
What are Urgent Care Centers?
A variety of free standing emergency care centers that provide quick access in emergencies that also provide general diagnostic radiographic procedures
What are some commonly treated conditions at Urgent Cares?
Cold/flu
Sinus infections
Allergies
Sore Throat
Insect Bites
Minor Lacerations
Pink eye
Minor sprains/strains
What is Mobile Imaging?
Provides better access to care in remote areas
What is the definition for an Independent Living Facility?
Enjoy amenities and other benefits while living unassisted at their choice of residence
What is the definition of an Assisted Living Facility?
Can cater to specific age groups, often geriatric patients
Most don’t have imaging services
24/7 access to medical/custodial care
What is the definition of a Nursing Home Facility?
Provided skilled nursing, rehabilitation
Offers 24/7 licensed medical care
What is the definition of a Memory Care Facility?
For individuals with memory loss due to Dementia, Alzheimer’s, or other cognitive impairment
What are Mental Health Facilities?
Provides care for those living with mental illness
What are some key points for Mental Health Facilities?
Mentally impaired, learning disabilities, neurological disorders, behavioral problems
Inpatient or outpatient
Most don’t have imaging services
Knowledge of equipment, immobilization, and communication techniques
What is Hospice?
Provides comfort + support to patients/families when a life-threatening illness no longer responds to cure-oriented treatments
What is the goal of Hospice?
To improve the quality of a patient’s last days by offering comfort and dignity
What is Telehealth/Telemedicine?
Using technology allowing physicians/specialists to diagnose and treat patients over distances
What is the definition of Private Health insurance?
Any coverage offered by a private entity
What is Self-Pay?
Marked as no-insurance coverage
What is the difference between Medicare, Medicaid, and CHIP?
Medicare - 65+, Disabled, Certain disease processes (ESRD)
Medicaid - coverage for the nation’s poor, disabled, and impoverished elderly
CHIP- children/teens’ health insurance for people under 19 years old, US national/qualified alien, resident of PA
What is the definition of Team Based Care?
A model of collective healthcare delivery that enables patients and providers to achieve high-quality care. Employing team-based care improves clinical outcomes, support for complex patients, patient access and experience, and staff experience and retention
What is the definition of a Technican?
Individual who performs procedures that require attention to technical detail and works under the direction of another provider
What is the definition of a Technologist?
Individual skilled in a particular art, applying knowledge and theory to problems
What is the definition for a Physician?
Primary care providers who promote the optimal health of patients and who provide care during an illness by ordering tests and medicine
What is the definition of a Medical Doctor (MD)?
Practice allopathic medicine, which is focused on the diagnosis and treatment of human diseases by using remedies such as medications or surgeries
What is the definition of a Doctor of Osteopathy (DO)?
Takes a holistic approach to medicine and is taught to perform different manipulations of muscles and bones as a part of treatment
What are Physician Assistants (PA-C)?
A mid-level medical professional who works as part of a team with a doctor
2 years of college courses/BH sciences
Accredited programs 27 months
Classroom + clinical rotations
What tasks are usually conducted by the physician that can also be done by a PA-C?
Physical exams, diagnose + treat illnesses, order + interpret labs, perform procedures, assist in surgery, provide patient education + counseling, round in hospitals/nursing homes
What is the definition of nursing?
Protection, promotion, optimization of health and abilities, prevention of illness/injury, advocacy
What are some responsibilities of nurses?
Direct patient care, perform exams/history, provide health education, administer medications/wound care, interpret patient info, coordinate care, conduct research
What are the nursing opportunities that require direct supervision?
Nursing assistants - limited on the job training
Licensed Practical Nurse - 1 yr program + can legally administer drugs EXCEPT IV
Registered Nurse - 2-4 yr program followed by completion of NCLEX
Nurse Midwife - Provides prenatal care + can deliver infants under supervision
Nurse Anesthetist - Provides anesthesia under supervision of Anesthesiologist
What are the nursing opportunities that do NOT require direct supervision?
Nurse Practitioner - Assess, diagnose + treat patients without direct supervision of a physician
What is the definition of Diagnostic Services?
Perform test and evaluations that aid the physician in determining the presence or absence of a disease or condition
What is a Cardiovascular Technologist?
Record electrical impulses of the heart
What is an Electroneurodiagnostic Technologist?
Record electrical impulses of the brain
What is a Medical Technologist?
Performs tests and analyzes lab results within a lab setting
What are Therapeutic Services?
Provide services designed to help patients in recovery process to overcome some form of physical or psychological disability
What are the primary responsibilities of a Respiratory Therapist?
Treat patients with breathing difficulties; perform aerosol therapy, airway management, pulmonary function testing
What are the primary responsibilities of a Physical therapist?
Restore muscle strength and coordination; maintains and restore maximum movement and functional ability
What are the primary responsibilities of an Occupational therapist?
Assist people who have difficulty in achieving occupationally balanced lives
What are the primary responsibilities of Speech-language Pathologists?
Treat many types of communication and swallowing problems
What are the primary responsibilities of EMT/Paramedics?
Care for the sick/injured in emergency medical settings
Respond to emergency calls, performing medical services, and transporting patients to medical facilities
Under the direct supervision of a physician
What is Pharmacology?
Science that deals with the origin, nature, effects, and uses of drugs
What is a Pharmacologist?
Investigates how potential medicines interact with biological systems
* Doctoral degree
What is a Pharmacist?
Dispenses drugs as ordered by a patient’s physician
*Doctoral Degree
Who are Nutritionists and Dietitians?
Experts in food + nutrition that advise people on what to eat to lead a healthy lifestyle/achieve health-related goal
What are the responsibilities of Health Information Systems?
Responsible for the management of health records, 2-4 years of school beyond HS, does not require direct patient care
What is HIPAA?
Health Insurance Portability and Accountability Act of 1996
What role does Social Services play in a hospital setting?
Provide individuals, families, and groups with psychosocial support needed to copy with chronic, acute, or terminal illnesses
What are the responsibilities of Patient Advocates?
Aid the patient in better understanding processes of their care, ensure MD and staff are acting in the best interest of the patient
What is the responsibility of Central Transportation?
Assist in transferring patients to a change in their room location, transport patients to and from tests or treatments, transport patients at end of life (morgue)
What are the responsibilities of Admissions and Registrations?
Aid in inputting patient info and data into our system so that what we have is accurate, not only with demographics but also with health history and insurance information
What are the responsibilities of Security?
Encourage a safe environment within the healthcare setting, both inside the building and around the hospital campus
Strong security in ED
Ensure everyone has ID badge in building
What is the main responsibility of Housekeeping?
Maintain a clean environment throughout the hospital setting
What are the responsibilities of IMS (Information Management System)?
Ensure that our computer systems/networks are running smoothly
What is the purpose of Human Resources (HR)?
Oversee employee administrative affairs in an organization
What is the responsibility of Risk Management?
Manages and controls the amount of legal and financial risk to the organization and ensures that a hospital continues to remain in good standing within reputation in community
What is Procurement (purchasing)?
Ordering or purchasing supplies + equipment
How does radiology collaborate with Physicians?
X-rays are ordered by physicians and may have to call to clarify an order/change an order
How does radiology collaborate with Nurses?
Take care of inpatients; may need to talk to them about an order, patients ra’s range of movement, and when is the best time to bring them down for their study
How does radiology collaborate with Central Transportation?
Collaborate with nursing to bring the patient to appropriate mode of transport and what time
How does radiology collaborate with Security?
May be needed for patient escort of Code Orange/unruly patient
How does radiology collaborate with Housekeeping?
Empties trash cans and cleans department daily, may need them to clean a bathroom after an isolation patient was in