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What can precipitate a crisis?
Any stressful situation
How does problem-solving assistance help during a crisis?
It preserves self-esteem and promotes growth with resolution
How is a crisis defined?
A sudden event in which usual coping mechanisms fail to resolve the problem, disturbing homeostasis
True or False: Experiencing a crisis automatically indicates psychopathology.
False
True or False: Crises are personal events.
True
True or False: Crises are chronic events.
False
What two outcomes can result from a crisis?
Psychological growth or deterioration
What occurs in Phase 1 of crisis development?
The individual is exposed to a precipitating stressor
What happens in Phase 2 of crisis development?
Anxiety increases when previous problem-solving techniques fail
What occurs in Phase 3 of crisis development?
Internal and external resources are mobilized to resolve the problem
What happens in Phase 4 of crisis development?
Tension reaches a breaking point, causing major disorganization
What three factors determine whether a person experiences a crisis?
Perception of the event, availability of situational supports, and availability of coping mechanisms
Why is perception important in crisis development?
The individual’s interpretation of the event influences the crisis response
What is a dispositional crisis?
An acute response to an external situational stressor
What is a crisis of anticipated life transitions?
A normal life-cycle transition where the individual feels a lack of control
What is an example of a dispositional crisis?
Hitting a spouse after being fired or disciplined at work
What is the nursing intervention for a dispositional crisis?
Support the victim of the reaction
What communication skill is necessary for every type of crisis?
Therapeutic communication
What is an example of a crisis of anticipated life transitions?
Stress related to moving accompanied by fatigue
What interventions are appropriate for a crisis of anticipated life transitions?
Assess physical/emotional complaints and offer support
What is a crisis resulting from traumatic stress?
A crisis caused by an unexpected external stressor over which the individual has little control
What are examples of traumatic stress crises?
Violence or fire
What interventions are used for traumatic stress crises?
Encourage expression of feelings, offer support, explain grief/loss, and help resume normal activities
What is a maturational/developmental crisis?
A crisis triggered by unresolved developmental conflicts or life challenges
What interventions are used for developmental crises?
Anxiety reduction, safety assessment, and referral to resources/counseling
What is a crisis reflecting psychopathology?
A crisis complicated by pre-existing psychopathology
What is an example of a psychopathology-related crisis?
A long-term therapist leaving
What interventions are appropriate for a psychopathology-related crisis?
Reduce anxiety, ensure safety, encourage verbalization of feelings, transfer care if needed, and hospitalization if necessary
What is a psychiatric emergency?
A crisis in which functioning is severely impaired and the individual cannot assume personal responsibility
What is an example of a psychiatric emergency?
Suicide attempt
What interventions are required in a psychiatric emergency?
Emergency stabilization and hospitalization for safety
What are signs of anger in an inpatient crisis?
Frowning, clenched fists, low-pitched voice, yelling, and shouting
What are signs of aggression?
Pacing, restlessness, threats, loud argumentative voice, tense body language, homicidal/suicidal threats
What is the key issue in managing aggressive or violent behavior
Prevention
What three factors help identify risk for violence?
Past history of violence, diagnosis, and current behaviors
How should the nurse communicate with an aggressive client?
Use a calm voice, simple communication, and avoid sudden movements
How can nurses reduce escalation?
Reduce stimulation, use verbal redirection, set limits, administer medications if needed, and use time-out
Why should nurses enlist cooperation from aggressive clients?
To work together toward resolving the issue
What nursing diagnoses are common during crisis situations?
Ineffective coping and risk for violence
What are evaluation goals in crisis management?
Recognizing feelings, using control, and avoiding violence
What is the minimum goal of crisis intervention?
Restore the individual to at least the precrisis level of functioning
What is the maximum goal of crisis intervention?
Improve functioning above the pre-crisis level
What occurs during Phase 1 of crisis intervention?
Assessment of the precipitating stressor and resulting crisis
In what settings may nurses function as crisis helpers?
Virtually any nursing practice setting
What occurs during the planning phase of crisis intervention?
Nursing diagnoses, outcomes, and interventions are selected
What factors are considered when selecting interventions?
Type of crisis, client strengths, and support resources
What type of approach is used during crisis intervention?
A reality-oriented approach
How is a rapid therapeutic relationship established?
Through unconditional acceptance, active listening, and attending to immediate needs
What model becomes the basis for change during intervention?
A problem-solving model
What occurs during the evaluation phase of crisis intervention?
Reassessment to determine whether goals were achieved
Why is anticipatory planning important?
To prepare the individual to manage future stressors
What is a common feature of disasters?
They overwhelm local resources and threaten community safety
How do disasters affect victims psychologically?
They damage the sense of safety and well-being and can cause emotional trauma
What behavioral responses are common after disasters?
Anger, disbelief, sadness, anxiety, fear, sleep disturbances, and increased substance use
How may children respond to disasters?
Separation anxiety, nightmares, and difficulty concentrating
What nursing problems may occur after disasters?
Risk for injury, infection, anxiety, fear, spiritual distress, post-trauma syndrome, and ineffective community coping
What are outcome behaviors used for?
Criteria for evaluation
What are the goals of interventions after traumatic events?
Maintain manageable anxiety, support spiritual expression, assist emotional coping, and improve community functioning
What is the purpose of evaluation in disaster nursing?
To reassess whether nursing interventions achieved care objectives
Why is substance use disorder among nurses considered an “invisible” problem?
Many nurses with SUD go unidentified and untreated, potentially endangering patients.
What is a nurse’s legal and ethical responsibility regarding impaired coworkers?
Report suspected impairment to a supervisor to protect patient safety.
What are three major red flags of nurse impairment?
Behavioral changes, physical indicators, and drug diversion.
What behavioral changes may indicate impairment?
Frequent absences, excessive bathroom trips, and medication errors.
What physical indicators may suggest SUD in nurses?
Changes in appearance or alertness.
What is drug diversion?
Redirecting medication for personal use or sale.
What are common diversion tactics used by impaired healthcare workers?
Opioid count discrepancies, excessive wastage, record corrections, and medicating coworkers’ patients.
What patient complaint may indicate drug diversion?
Reporting ineffective pain relief despite medication being documented as given.
What behavioral signs may suggest diversion or impairment?
Isolation, inappropriate emotional responses, and memory lapses.
What are the legal consequences of drug diversion?
Criminal charges, felony convictions, and loss of licensure.
What is the primary role of State Boards of Nursing?
To regulate nursing practice and protect the public.
How many states have a Board of Nursing?
All 50 states.
What authority do BONs have over impaired nurses?
They can discipline nurses practicing while impaired.
What is the goal of BON disciplinary action?
To reduce patient safety risks and maintain professional integrity.
What resource helps nurses locate state-specific assistance programs?
The NCSBN “Find a Program” tool.
What are NCSBN Alternative-to-Discipline programs?
Programs designed to help nurses recover while protecting public safety.
What is the philosophy behind Alternative-to-Discipline (ATD) programs?
Focus on treatment and recovery instead of immediate license revocation.
How does early intervention improve client safety?
It removes impaired nurses from practice quickly.
How does early intervention affect long-term recovery?
It increases the likelihood of successful recovery and return to practice.
What happens when a nurse enters an ATD program?
They participate in a structured recovery program with monitoring.
What monitoring methods are commonly used in ATD programs?
Contracts, toxicology testing, and required therapies.
What funds Texas Peer Assistance Program for Nurses (TPAPN)?
Nurse licensure fees
Under what law does TPAPN operate?
The Texas Nurse Practice Act.
What does the Texas Nurse Practice Act require employers to do?
Report suspected nurse impairment.
What support is included in TPAPN recovery plans?
Customized recovery plans and peer mentors.
What is the goal of TPAPN?
Reintegration into nursing practice after stable recovery.
What determines the intensity of recovery support?
Severity of the nurse’s impairment.
What restriction commonly applies to recovering nurses regarding narcotics?
Temporary prohibition from handling or administering controlled substances.
Why are recovering nurses often prohibited from floating?
They must remain on a predetermined monitored unit.
What scheduling restrictions are often placed on recovering nurses?
No more than 12-hour shifts and no on-call assignments.