WEEK 5 SDS PAE1

Public Service Delivery Audit (PASADA)

Report Card Survey

All offices and agencies providing frontline services shall be subjected to a to be initiated by the Civil Service Commission, in coordination with the Development Academy of the Philippines, which shall be used to obtain feedback on how provisions in the Citizen's Charter are being followed and how the agency is performing.

​Shall also be used to obtain information and/or estimates of hidden costs incurred by clients to access frontline services which may include, but is not limited to, bribes and payment to fixers.​

CITIZENS’ CHARTER

was a British political initiative launched by the then Prime Minister, John Major, on 22 July 1991, less than a year into his premiership. It aimed to improve public services in the UK.

All government agencies including departments, bureaus, offices, instrumentalities, or government-owned and/or controlled corporations, or local government or district units shall set up their respective service standards to be known as the in the form of information billboards which should be posted at the main entrance of offices or at the most conspicuous place, and in the form of published materials written either in English, Filipino, or in the local dialect, that detail:

It is an official document, a service standard, or a pledge, that communicates information on the services provided by the concerned government agency to the public. It describes the step-by-step procedure for availing a particular service, and the guaranteed performance level that may expect for that service.

TIME AND MOTION STUDIES

is a business efficiency technique combining the Time Study work of Frederick Winslow Taylor with the Motion Study work of Frank and Lillian Gilbreth.

It is a major part of scientific management (Taylorism). After its first introduction, time study developed in the direction of establishing standard times, while motion study evolved into a technique for improving work methods

Time study

is a direct and continuous observation of a task, using a timekeeping device (e.g., decimal minute stopwatch, computer-assisted electronic stopwatch, and videotape camera) to record the time taken to accomplish a task and it is often used when

ERGONOMICS

science that deals with designing and arranging things so that people can use them easily and safely.

1. Lighting​

2. Ventilation​

3. Physical Set-up/Arrangements

Rating

Responses to the Survey Questionnaire account for 80% of the rating while the remaining 20% represents the observations of RCS field interviewers which are reported in the Inspection Checklist.