RAD 100 exam 1

It is up to you, as a new health care professional, to dedicate yourself to providing the highest quality ______ and service to your _____

care, patients

One of the most important facets of your practice is the realization that you are part of a _________________ industry.

service

T/F: When performing procedures as a radiographer, you may be judged in the same manner as any person providing a service to a customer (patient).

True

What organization stipulates standards for patient care and interactions in accredited healthcare institutions?

TJC

A good understanding of the ______ care delivery system is vital to the student radiographer, because this is the context in which all _____ care take place.

health, patient

There is only one way to add value to a patient's experience while in the radiology department.

False

Understanding the wants and needs of every patient is an easy task.

False

Understanding human diversity is unnecessary when practicing in the health care field.

False

Each patient is unique and is influenced not only by a specific __________, but by life's experiences.

culture

As a health care professional, you will never be sure of your patient's cultural background, but you will need to be comfortable working with a __________ population.

diverse

When beginning care for an individual from another culture, what approach should be taken by the radiographer?

be more formal

Your patients come from a diverse pool of cultures with over how many residents of planet Earth?

8 billion

When interacting with a patient from another culture, we should assume they want to be treated in the same manner as we do.

False

What assumption should you make with patients from another culture who fail to look you in the eye when you are attempting to explain the procedure?

it is a cultural norm

The radiology department only serves "outside" customers.

false

identify the "outside" customers associated with health care.

Patients

Coworkers

Radiologists

Patient's family

Ordering Physicians

Citizens within the community

patients

Patient's family

Ordering Physicians

Citizens within the community

Everyone in the community is considered an outside customer when discussing the health care system

True

Moments of truth can be considered points at which patients form perceptions about the quality of ____ being given and, in this case, the quality of ______

.

service, care

Each customer service cycle is part of the patient's total _____________ while at the facility or when interacting over the telephone.

experience

The key to value-added service is making the patient's experience as _________________ as possible at each step along the way and making it superior to what would be received anywhere else.

pleasant

There is only one way to add value to a patient's experience while in the radiology department.

False

When performing radiographic procedures you must convey to the patient that you are a

________ and reliable _________ in whom trust can be placed.

competent, professional

How should patients over legal age be greeted?

using their last name with an appropriate title (e.g., Mr., Ms.)

Taking too much time to interact with one patient delivers poor service to those who are still waiting for exams.

True

Since radiology departments have receptionists, radiographers shouldn't be concerned with interacting with inside or outside customers on the telephone.

False

In this age of consumer awareness and increasing competition, a mishandled patient interaction can result in the loss of patient

______ , and this will reflect ________ on the department and institution.

confidence ,negatively

Conflict resolution should always begin with:

______ and _______

listening and empathizing

Being comfortable with patients asking questions further enhances our

_________ standing in the eyes of the patient and increases the patient's ________ in us

professional, confidence

Effective listening tells other people we ___________ what they have to say and that we are here to help if we can.

respect

Empathizing is a very important step in conflict resolution.

True

When a patient does not respond to effective listening or empathy and becomes load and abusive, it is wise to seek assistance from another

_________, a supervisor, or a _________.

radiographer, physician

As a health care professional, you will want to deliver the best _____

and _______ possible.

care, service

Knowing something about your patient and the ______________ of the different age groups and cultures will help you interact with them while they are in your care.

characteristics

Your caring involves producing more than a diagnostic quality examination. It involves doing no _________while performing the examination.

harm

Infants are afraid of two things; ______ and ______

Falling and loud noises

The Law of Bergonie and Tribondeau states that cells are ___________ sensitive to the effects of ionizing radiation when they are rapidly dividing.

Most

By the time children are 3 years of age, a sense of right and wrong has begun to develop.

True

Reward, early socialization, and knowledge of time are characteristics of which age group?

ages 3-12

When presented with information that indicates possible child abuse, it is incumbent on the health care provider (radiographer) to know the requirements in his/her state.

True

A way to gain an adolescent's cooperation is to take an adult approach.

True

Part of the fear of a life-thretening disease for young adults is

they may have dependents

they don t believe someone so young can be so ill

their illness may cause financial concerns

all of the above

all of the above

The fastest growing segment of this country's population today is people older than _____ years of age.

85

Patients of a different culture who speak a different language may require special attention in your interactions with them. Your duty in situations such as these is to __________ the patient's beliefs.

respect

The radiologic technologist must always verify the identification of the patient before each radiographic procedure.

True

Radiologic technologists must be certified in a basic life support technique referred to as CPR, which means

cardiopulmonary resuscitation

The center of gravity in the standing human being is at the center of the

pelvis

When assisting a patient in a transfer, it is important to keep your feet close together to maintain your balance.

False

When lifting an object from the floor you should bend at the

knees

According to the rules of proper body mechanics you should hold a heavy object close to your center of gravity.

True

Proper body mechanics uses principles of gravity and balance to assist in the prevention of injury to the healthcare worker.

True

A patient should never be allowed to help in his or her transfer.

False

Radiologic technologists are not required to monitor a patient's vital signs.

False

An instrument used to hear respiratory and cardiac sounds is a

stethoscope

An instrument used to measure arterial blood pressure is called a

sphygmomanometer

The four basic vital signs are blood pressure, temperature, pulse, and weight.

True

A state of complete cessation of the heart s action is termed

cardiac arrest

Special care must be taken to prevent patients from acquiring a hospital-related infection. These are known as _________ infections and are the cause of thousands of deaths every year.

healthcare acquired

Guidelines for patient isolation precautions in hospitals are published by the Centers for Disease Control and Prevention (CDC).

True

Pathogens cannot live or colonize on radiographic equipment.

False

A substance that is used to destroy disease-causing microorganisms (pathogens) is called a

disinfectants

Substances that prevent or retard the growth of disease-causing microorganisms are called

antiseptics

A disease-causing microorganism is called a

pathogen

The process of completely destroying all microorganisms is called

sterilization

According to sterile technique protocol, an object is either sterile or unsterile.

True

Place the patient interaction steps in order.

• Explain the procedure to the patient

• Release the patient

• Take the patient to the examination room

• Obtain a clinical history

• Introduce the radiologist, if necessary (only for fluoroscopic procedures)

• Instruct the patient how to dress for the examination

• Perform the radiographic procedure

• Introduce yourself to the patient and ask them to state their name/date of birth

1. Introduce yourself to the patient and ask them to state their name/date of birth

2. Take the patient to the examination room

3. Obtain a clinical history

4. Explain the procedure to the patient

5. Instruct the patient how to dress for the examination

6. Introduce the radiologist, if necessary (only for fluoroscopic procedures)

7. Perform the radiographic procedure

8. Release the patient

When performing radiographic imaging on adults, the use of the patient's first name is an acceptable practice.

False

When performing radiographic imaging on pediatric patients, the use of their first name should be avoided.

False

Many radiographic procedures require that the patient change into a gown.

True

When a radiographic procedure is to be performed, who informs and provides instructions when a gown is required?

The radiographer

When taking the patient to the radiographic room, the radiographer should avoid conversing with the patient due to the professional standards required by the hospital.

False

Taking the patient's clinical history assists the ______________ when viewing and interpreting the radiographic images.

radiologist

When performing a radiographic procedure, asking a patient why they are having the exam violates patient confidentiality (HIPAA)

False

It is the professional duty of the radiographer to explain the radiographic procedure prior to imaging the patient.

True

Performing the procedure requires clear _____________ with the patient.

communication

Sonography

Imaging modality that uses sound waves for imaging

Mammography

Radiography of the breasts

Diagnostic Imaging

Using advanced technology to obtain and display information concerning the patient's anatomical and physiological status

Computed Tomography

The process of creating cross-sectional images of the body using ionizing radiation

Radiography

The process of making images of internal structures by transmitting x-rays through the body to act on radiosensitive image receptors

Magnetic Resonance Imaging

The process of using magnetic fields and radiofrequencies to create cross sectional images of the body

Angiography

Radiologic examinations of vascular structures within the body by introducing contrast media

Nuclear Medicine

The use of radioactive material introduced into the body to produce signals that are detected by specialized imaging equipment