Ch 10 Employee Satisfaction Part 2

Q: What are job facets?

A: Specific parts of a job (tasks, coworkers, supervisors).

Q: What makes a job satisfying?

A: Enjoyable tasks, good coworkers, supportive supervisors.

Q: What is equity theory?

A: Employees compare their input/output ratios to others.

Q: What are the three types of organizational justice?

A:Distributive (fair outcomes) Procedural (fair processes) Interactional (fair treatment)

Q: How can jobs increase satisfaction?

A: Through enrichment, variety, meaning, autonomy, and feedback.

Q: What are job redesign methods?

A: Job rotation, enlargement, enrichment.

Q: How can organizations increase satisfaction?

A:Hire satisfied employees Remove dissatisfiers Provide feedback and appreciation Encourage socialization Add fun/humor Match people to jobs

Q: What are common dissatisfiers?

A: Conflict, low pay, poor conditions, insecurity, bad schedules.

Q: What are common satisfaction measures?

A: Job Descriptive Index (JDI) Minnesota Satisfaction Questionnaire Faces Scale Absenteeism

Q: Why are employees absent?

A: Illness, stress, personal issues, lack of consequences.

Q: How can attendance be improved?

A: Rewards, discipline policies, reducing stress, wellness programs.

Q: Why do employees leave?

A: Better opportunities Unmet needs Poor conditions Stress or conflict

Q: What are costs of turnover?

A: Hiring costs, training, lost productivity, inefficiency.

Q: How can turnover be reduced?

A: Better pay/benefits (if relevant) Realistic job previews Better hiring fit Training and appreciation

Q: When do pay increases reduce turnover?

A: Only when employees are leaving due to low pay and increases are meaningful