Semester 2 English Exam

what does the acronym BLUF stand for in a professional email

bottom line up front

where in a body paragraph should the BLUF be placed

at the beginning (first sentence)

in the ACE method for subject lines, what does the A stand for

action oriented

in the ACE method for subject lines, what does the C stand for

concise context

in the ACE method for subject lines, what does the E stand for

evidence based

how should an action oriented subject line typically begin

with a strong verb

why is it important to keep a subject line concise

to be easily scannable and quickly read

the rule of three for email body paragraphs includes: greeting, concise context, and _____

so what

in an email, the “so what“ tells the recipient what specific thing

why the information matters and how it affects them

why is a searchable subject line important for digital arching

easy to find later

when performing a tone check, why should you avoid using all caps

it can sound like you’re yelling

what is the perceived tone of the phrase “as per my last email“

passive aggressive

why is being moon-like (calm) important during a tone check

to remain professional

what are the two mandatory parts of a professional exit

sign off and name

in a resume, what is an action verb

a dynamic descriptive word used at the beginning of bullet points to clear communication

why should you use past tense verbs for previous job experiences

highlights that your achievements are completed, proven, and concrete

what does it mean to quantify an achievement on a resume

turning vague job duties into concrete, measurable successes using numbers, percentages, or dollar amounts

give an example of a quantified achievement involving a percentage

increased customer satisfaction by 15%

which power word is a strong replacement for helped

facilitated

what does the power word spearheaded imply about your leadership

implies leadership is proactive, trailblazing, and result-driven

what does the word collaborated suggest about your teamwork skills

it brings you a high level of active engagement, co-creation, and shared responsibility to teamwork

if you are describing managing people, which power word is best

orchestrated

why is resolved a key word for customer service roles

resolving issues is the primary metric of success

what does the word implemented mean on a resume

you took plan, strategy, or idea and successfully put it into action

to be objective on a resume means looking at what

facts/data

to comply with a call to action means to do what

complete the specific task or instruction being asked of you

why should you avoid fluff in an email

to respect the recipients time

what is the difference between a primary responsibility and a secondary one

main vs. minor

define solidarity in a workplace/group setting

mutual support, shared purpose, and unity among team members

define integrity as it relates to professional resumes

honesty and truthfulness

who is the author of the memoir a long way gone

ishmael beah

in which country does the majority of the story take place

sierra leone

what is the name of the rebel group

revolutionary united front

what does RUF stand for

revolutionary united front

what was the name of ishmael’s home village

mogbwemo

where were the boys when the war first reached their village

they were going to mattru jong for a talent show

what was ishmael’s primary hobby before the war

dancing and rap music

who was ishmael’s older brother who traveled with him initially

junior

what physical object did ishmael carry that saved his life during a capture

a cassette tape

why were the villagers suspicious of groups of young boys

fear of child soldiers

what happened to ishmael’s cassette tapes later in the war

they were melted in a fire

how old was ishmael when he was first conscripted into the army

12

what does it mean to be conscripted

forced into service

who was the lieutenant in charge of ishmael’s unit

jabati

what medicine were the boy soldiers given

cocaine and gunpowder

what was the primary brainwashing tactic used to make the boys kill

they said it was revenge for the loss of their families

what did the lieutenant do with ishmael’s cassette tapes

melted them