7 Brew Barista Study Guide

What is our Shot Window?

17 - 27 seconds

What should you do if your Espresso Shots are pulling long?

Adjust the grinder to make the coffee grounds coarser (towards you)

What should you do if your Espresso Shots are pulling short?

Adjust the grinder to make the coffee grinds finer (away from you)

What is the correct sequence for Drink-Making?

Flavor Shots Milk

How much froth do our hot drinks get on top?

1/4 inch of tight froth

What is the Regular temp for our hot drinks?

160 - 170 degrees

What is the temp for Kids hot drinks?

110-120 degrees

What is the temp for Extra Hot drinks?

175-180 degrees

What temp is considered Burnt?

181+ degrees

What is the temp for Drinkable hot drinks?

140-150 degrees

What milk is used in a Breve?

Smooth Mix

What is Smooth Mix?

Half and Half (Breve)

What is the standard milk for Mochas?

Mocha Mix

What is the default milk for Lattes and Cappuccinos?

Whole Milk

What kind of milk should you use for a skinny coffee?

Nonfat Milk (Skim)

What should you do for any skinny coffee drinks?

Use sugar free flavor and nonfat milk

What kind of milk should you use for hot or iced SF Mochas?

Smooth Mix

What are the Non-Dairy milk options?

Oat Milk Coconut Milk Almond Milk

What milk should you use for people who ask for 2% Milk?

Half Skim Half Whole Milk

What flavors are in a Smooth 7?

Irish Cream White Chocolate

What milk is used in a Smooth 7?

Smooth Mix

What flavors are in a Blondie?

Caramel Vanilla

What milk is used in a Blondie?

Smooth Mix

What flavors are in a Cinnamon Roll?

Brown Sugar Cinnamon White Chocolate

What milk is used in a Cinnamon Roll?

Smooth Mix

What flavors are in a Brunette?

Hazelnut Caramel

What milk is used in a Brunette?

Mocha Mix

What flavors are in a White Chocolate Mocha?

White Chocolate

What milk is used in a White Chocolate Mocha?

Mocha Mix

What flavors are in a German Chocolate?

Coconut Caramel Chocolate

What milk is used in a German Chocolate?

Mocha Mix

What flavors are in a Milky Way?

Chocolate Caramel

What milk is used in a Milky Way?

Mocha Mix

What flavors are in a Toasted Marshmallow?

Marshmallow Chocolate Vanilla

What milk is used in a Toasted Marshmallow?

Mocha Mix

What flavors are in a Triple 7?

White Chocolate Irish Cream Caramel

What milk is used in a Triple 7?

Smooth Mix

What flavors are in a Nightshade?

Blackberry Pomegranate

What is the scoop rule for chillers?

1-1-2

Which chillers use the 2-3-4 scoop rule?

Special 7s Fizz Sugar Free Energy Teas Shakes

What size espresso shots go in small drinks?

1 shot

What size espresso shots go in medium drinks?

2 shots

What size espresso shots go in large drinks?

3 shots

What should you do before pulling espresso shots?

Purge the group head

What should you do after pulling espresso shots?

Clean the portafilter

What is the purpose of tamping espresso?

Compress grounds for even extraction

What should espresso look like when pulled correctly?

Rich caramel color with crema

What should you do if shots look watery?

Grind finer

What should you do if shots drip very slowly?

Grind coarser

What is crema?

The golden foam layer on espresso

What is the purpose of steaming milk?

Create texture and heat the milk

What type of foam should our drinks have?

Tight microfoam

Where should the steam wand tip sit when steaming?

Just below the milk surface

What should you do before steaming milk?

Purge the steam wand

What should you do after steaming milk?

Wipe and purge the wand

What does stretching milk mean?

Introducing air into the milk while steaming

When should you stop stretching milk?

When the milk reaches about 100°F

What should you do after steaming milk to remove bubbles?

Tap and swirl the pitcher

What is the base for an Americano?

Espresso and hot water

What is the base for a Latte?

Espresso and steamed milk

What is the base for a Cappuccino?

Espresso steamed milk and foam

What is the base for a Mocha?

Espresso chocolate flavor and milk

What is the base for a Breve?

Espresso and smooth mix

What does iced mean in drink preparation?

Drink is poured over ice

What does blended mean in drink preparation?

Drink is blended with ice

What is the purpose of a chiller?

Create a blended drink

What is the base liquid for chillers?

Milk or mix depending on drink

What should you always add before blending a chiller?

Ice

What determines the scoop amount for chillers?

Drink size

What does SF stand for?

Sugar Free

What syrup is used for sugar free drinks?

Sugar Free flavor syrup

What should you verify before making a drink?

Size milk and flavor

What should you do if you make a drink incorrectly?

Remake it immediately

What is the goal for drink speed?

Fast and accurate service

What is the first step when a car pulls up?

Greet the customer

What is important when greeting customers?

Energy friendliness and clarity

What should you do if a customer is unsure what to order?

Offer suggestions

What should you do when repeating orders?

Confirm size flavor and modifications

What should you do after finishing a drink?

Call it out clearly

What is the importance of eye contact?

Build connection with the customer

What should you do if the line gets long?

Stay calm and work efficiently

What is the goal of customer service at 7 Brew?

Leave every customer smiling

What should you do if a customer has an allergy concern?

Confirm ingredients

What should you do if you are unsure about an ingredient?

Ask a manager

What should you do if milk spills or equipment is dirty?

Clean immediately

What should counters and stations remain during shifts?

Clean and organized

What should you do during slow periods?

Restock and clean

What is the importance of teamwork?

Help keep service fast and smooth

What should you communicate during rushes?

Drink progress and needs

What should you do if you run out of an ingredient?

Notify the team immediately

What should you do if a customer has a complaint?

Listen and resolve politely

What is the proper response to a mistake?

Apologize and fix it quickly

What should you avoid during customer interactions?

Negative attitude

What should your tone be when speaking to customers?

Friendly and upbeat

What should you do if a drink modification is requested?

Follow it exactly

What is the goal of drink consistency?

Every drink tastes the same

What should you do before handing off a drink?

Check lid and presentation

What should you ensure about the cup before serving?

Correct label and size

What should you do if a drink sits too long?

Remake it fresh

What should you always thank customers for?

Their visit