Business Culture and Communication

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Last updated 5:29 PM on 4/15/26
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4 Terms

1
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What Is Culture?

  • A shared set of values, beliefs, customs, behaviors, and artifacts that characterize a group or society often transmitted from one generation to the next.

2
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How Does Communication Contribute to Culture?

  • Can build trust, teamwork

  • Increases morale

  • Provides clarity, direction

  • Reduces conflict

  • Supports cultural change

3
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Practical Aspects of Organizational Culture

  • How we dress

  • How we interact, communicate

  • How we get things done

  • How we treat customers, clients

4
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How Does One Promote Cultural Change?

  • Don't call attention to the effort

  • Change the policies

  • Change the practices

  • Change the incentives

  • Demonstrate and reward the new behaviors