Overview of Hotel Housekeeping Management and Room Rate Policies

These flashcards cover key terms and concepts related to hotel housekeeping management and room rate policies.

Room Status Discrepancy

Occurs when housekeeping status information differs from front desk status, potentially leading to guest dissatisfaction and revenue loss.

Room Rack

A tool used to track housekeeping status, where slips indicate if a room is occupied or available.

On-Change Status

Indicates a room needs cleaning and housekeeping services before it can be sold.

Occupancy Report

A nightly report from the front desk listing rooms occupied and guests expected to check out.

Housekeeping Report

A report prepared by housekeeping indicating the current status of each room based on physical checks.

Computerized Room Status System

A system that allows instant access to room status, updating information after inspections and cleanings.

Rack Rate

The standard price a hotel charges for a room, set according to competition and cost structure.

Corporate Rates

Special reduced room rates offered to companies for their employees.

Complimentary Room

A room provided at no charge to an individual or organization.

Staycation Rates

Special rates offered to local residents for short stays.

Direct Billing

An arrangement where a hotel agrees to bill a guest or company for charges, making the hotel its own collection agent.

Self-Registration

A computerized system that allows guests to check in and obtain keys without front desk assistance.

Do Not Disturb (DND)

A status that indicates a guest has requested not to be disturbed.

Late Check-Out

When a guest is permitted to check out later than the standard check-out time.

Guest Folio

A record of financial transactions assigned to individual guests or rooms.

Master Folio

A folio used to chart transactions for more than one guest or room, typically for group accounts.

Cash Advance

Money paid in advance to a guest that increases their account balance.

Outstanding Balance

The total amount a guest owes the hotel or vice versa, in case of a credit balance.

Expired Credit Card

A credit card that is no longer valid due to the expiration date passed.

Travelers' Cheques

Cheques used for travel, requiring two signatures for authenticity.

Overage

An imbalance where cash in a cash register exceeds the expected total.

Zero Balance

When a guest’s account is settled to achieve a balance of zero at check-out.

Audit

The process of verifying the accuracy and completeness of accounting records.