QM Quiz 4 Chapter 12

Strategy

pattern of decisions that determines and reveals an organization’s goals, policies, and plans to meet the needs of its stakeholders.

Strategic planning

the process of envisioning the organization’s future and developing the necessary goals, objectives, and action plans to achieve that future

Effective Strategic Planning requires _______

understanding of the top management regarding the short- and longer-term factors impacting the organization

Systematic process

-participation by all necessary stakeholders

-relevant & important data and info are captured & analyzed

-addressed both short and long term horizons

-addresses key strategic challenges

-leads to innovation and sustainability

Strategies

broad statements that set the direction for the org to take in realizing its mission and vision

strategic objectives

what an org must change or improve to remain or become competitive

Action plans form the basis for _____

deployment of strategy

Strategic HR plans

-redesign of the work org to increase empowerment, decision making, or team based participation

-initiatives for promoting greater labor/mgmt cooperation like union partnerships

-initiatives to foster knowledge sharing and organizational learning

-partnerships with educational institutions to help the future supply of employees

7 mgmt and planning tools

1. 1. affinity diagram

2. 2. interrelationship diagraph

3. 3. tree diagram

4. 4. matrix diagram

5. 5.matrix data analysis

6. 6. process decision program chart

7. 7. arrow diagrams

Affinity diagram

tool for organizing a large number of ideas, opinions, and facts related to a broad problem or subject area

Interrelationship digraph

identifies and explores causal relationships among related concepts or ideas

tree diagram

maps out paths and tasks to complete a project or goal

matrix diagram

“spreadsheets” that graphically display relationships b/t ideas, activities, or other dimensions to provide logical connecting points b/t each item

matrix data analysis

takes data and arranges them to display quantilative relationships among variables to make the easy to understand and to analyze

process decision program chart

maps out every conceivable event and contingency that occurs when moving from a problem statement to possible solutions

arrow diagram

for sequencing and scheduling project tasks

Organizational Design for Performance Excellence

-operational and organizational guidelines

-mgmt style

-customer influences

-size

-diversity and complexity of product line

-financial stability

-availability of personnel

Basi types of org design (adv. and disadv)

1. line organization

2. line and staff

3. matrix

adv: improved coordination, efficiency

disadv: split loyalty for people reporting to two supervisors

Work Systems

how the work of an org is accomplished

Core Competencies

an orgs areas of greatest expertise that provide a sustainable competitve adv.
- contributes to customer benefits

- provides access to many products and mrkts

- difficult for competitors to imitate

Outsourcing

practicing of transferring the operations of a business function to an outside supplier

Vertical integration

opposite of outsourcing by which certain business functions are acquired and consolidated w/i a firm