Human Resources Management

Which federal law prevents workplace discrimination, avoid retaliation, and provide religious accommodation?

Title VII (Civil Rights Act of 1964)

Which federal law treats temporary pregnancy limitations exactly like other temporary workplace disabilities?

Pregnancy Discrimination Act (PDA)

Which federal law provides reasonable accommodations allowing essential job functions without causing undue hardship

Americans with Disabilities Act (ADA)

Under the Civil Rights Act of 1964 (Title VII), what is the responsibility of the pharmacy manager in discrimination cases?

Burden of proof is on the employer to show discrimination did NOT occur

Under the Pregnancy Discrimination Act, what is the responsibility of the pharmacy manager in discrimination cases?

Cannot ask a candidate during an interview if they plan to start a family

Under the Americans with Disabilities Act, what is the responsibility of the pharmacy manager in discrimination cases?

Must provide reasonable accommodations to permit access to their jobs

The Employment Law Title VII (Civil Rights Act of 1964) primarily focuses on:

1. Race (automated bias)

2. Race (medical policies)

3. Color (intra-racial)

4. National origin (cultural/linguistic)

The employment law, specifically workplace harassment primarily focuses on:

1. Petty grievances & teasing

2. Quid pro quo ("this for that")

3. Hostile work environment

Under the Americans with Disabilities Act (ADA), which of the following is REQUIRED?

1. Making facilities readily accessible

2. Modifying work schedules

3. Reassigning to vacant positions

4. Acquiring/modifying accessible equipment

Which step in recruitment & replacement focuses on attracting qualified candidates through ads, networking, and outreach?

Recruitment

Which step in recruitment & replacement involves reviewing basic qualifications such as licenses and degrees?

Application

Which step in recruitment & replacement is responsible for eliminating unqualified candidates (e.g., negative history, failed tests)?

Screening

In recruitment & replacement, organized questioning and gathering team feedback occurs during which phase?

Interviewing

Which step in recruitment & replacement involves reviewing notes to determine the best candidate (precise) fit?

Selection

Extending a job offer after a background check occurs during which step in the recruitment & replacement process?

Hiring

Place the following recruitment & replacement process steps in the correct order:

1. Interviewing

2. Screening

3. Recruitment

4. Hiring

5. Application

6. Selection

3 → 5 → 2 → 1 → 6 → 4

Which of the following BEST describes training?

Immediate focus on current tasks and skills

Which of the following BEST describes development?

Long-term preparation for future needs

Which of the following is MOST associated with development?

Formal education, residencies, fellows, structured mentorship

1 multiple choice option

The primary goal of training is to:

Refresh diminished capabilities, establish habits, learn new protocols

The primary goal of development is to:

Prepare for new responsibilities, leadership, or expand clinical scope

Which of the following is a pharmacy manager's role in training?

Ensure compliance and procedural competence

Which of the following is a pharmacy manager's role in development?

Solicit employee goals and invest in their career trajectory so they "can leave but choose to stay"

Which type of feedback is immediate, spontaneous, and conversational?

Informal feedback (the daily pulse)

Which type of feedback is typically delayed, scheduled, and documented (e.g. annual reviews)?

Formal feedback (the strategic shift)

Research shows that employees learn more from which type of feedback?

Informal feedback

—also for like behavoiral fixes

Research indicates that delayed feedback has a larger impact on complex and strategic processing changes. Which type of feedback?

Formal feedback

Which of the following are recommended actions during a performance appraisal?

(Select ALL that apply)

1. Prepare evidence and documentation in advance

2. Open with positive-citizenship behaviors

3. Ask the employee for self-criticism and self-reflection

4. Focus the dialogue on future resources needed to succeed

A surprise (to the employee) during an annual review, is a ....

failure of management

(Performance Appraisal)

What is the "golden rule"?

Merit pay must be substantial and distinctively separated from cost-of-living adjustments (COLA) to truly drive self-motivation