NEW ACRONYMS

PSAP

Public Safety Answering Point, a 911 center.

What happens when you dial 911?

Your call goes to PSAP where they ask if you require fire, police, or ambulance services.

MDT

Mobile Data Terminal

ESZ

Emergency Service Zone

, how the computer processes your address.

CISM

Critical Incident Stress Management

SOP

Standard Operating Procedure, detailed rules for operation.

SOG

Standard Operating Guideline, less detailed than SOP and open to interpretation.

SAR-Tech

Search & Rescue Technician.

CAD System

Computer-Aided Dispatch.

ANI/ALI

Automatic Number Identification / Automatic Location Identification.

CRTC

Canadian Radio-television and Telecommunications Commission,

reviews surcharges and dictates rules.

CDE Requirements

Continuing Dispatch Education.

SME

Subject Matter Expert.

PSA

Public Service Announcement.

KPI

Key Performance Indicator

What is TDD?

Telecommunications Device for the Deaf.

TTY

Teletypewriter.

What does JIA stand for in dispatching?

Journalistic Investigative Approach, includes the 5 W's + H and an additional W for weapons.

NG911

Next Generation 911.

ACD

Automatic Call Distribution, directs calls to the agent who has been free the longest.

AVL

Automatic Vehicle Location,

VHF

Very High Frequency,

VOIP

Voice Over Internet Protocol, e.g., Teams.

CB

Citizen Band, frequency range previously allocated for citizens.

MCI

Mass/Multiple Casualty Incidents.

LOI

Location of Interest, e.g., a possible drug house.

CIIDS

Computer Integrated Information Dispatch System.

PCP

Primary Care Paramedic.

ACP

Advanced Care Paramedic.

What does EMTI stand for?

Emergency Medical Telephone Instructions.

PAI

Pre-Arrival Instructions

PDI

Post-Dispatch Instructions

CQI

Continuous Quality Improvement.

MPDS

Medical Priority Dispatch System.

ECCS

Emotional Content Cooperation Score.

PMSA

Principles, Mechanics, Science, Art.

DLS

Dispatch Life Support, also known as PAI.

PCS

Personal Communication System

GOA

Average time it takes to answer a phone call.

APCO

Association of Public Communication Officials.

NENA

National Emergency Number Association, relates to PSAP and technology.

E911

Enhanced 911.

MSC

Mobile Switching Center.

MTSO

Mobile Telephone Switching Office,

helps locate cell phones.

CDMA

2G Code Division Multiple Access, used in wireless headsets.

VDT

Video Display Terminal, refers to monitors.

WAN

Wide Area Network.

LAN

Local Area Network.

CPIC

Canadian Police Information Centre.

PIRS

Police Information Retrieval System.

BOLO

Be On The Lookout.

BLS

Basic Life Support, focuses on maintaining airway, breathing, and circulation.

TLS

Trauma Life Support, refers to advanced BLS skills.

ALS - TLS

Advanced Life Support encompassing IV & drug therapy.

PALS

Pediatric Advanced Life Support.

ITT

Infant Transport Team.

CBF

Clinical Care Bypass, condition of the ER.

TRD

Send Total Re-Direct, condition of mobile intensive care.

CAFC

Local Assistants to the Fire Commissioner.

GA

General Announcement.

GUI

Graphical User Interface.

PTT

Push To Talk.

LID

Logical, Indicator, device

UTC

Coordinated Universal Time, also known as Zulu Time.

ELT

Emergency Locator Transmitter, also called the black (orange) box.

NFPA

National Fire Protection Agency.

NGO

Non-Governmental Organization, e.g., Food Bank, Salvation Army.

ACD

automatic call distribution