NEW ACRONYMS

PSAP: Public Safety Answering Point

• A 911 center

• When you dial 911, it goes to PSAP

• They ask, "Do you require: fire, police, or ambulance?" and route accordingly

MDT: Mobile Data Terminal

• "Ruggedized laptop" first used in Desert Storm

• Many are docked/locked but can be taken out

ESZ: Emergency Service Zone

• The way the computer processes your address

CISM: Critical Incident Stress Management

• Often peers, support for bad calls

SOP: Standard Operating Procedure

SOG: Standard Operating Guideline

• Not as detailed, open to interpretation

• Gaining popularity

SAR-Tech: Search & Rescue Technician

CAD System: Computer-Aided Dispatch

ANI/ALI: Automatic Number Identification, Automatic Location Identification

CRTC: Canadian Radio-television and Telecommunications Commission

• Reviews surcharge on your phone; dictates rules

CDE Requirements: Continuing Dispatch Education

SME: Subject Matter Expert

PSA: Public Service Announcement

KPI: Key Performance Indicator

• Example: You must answer the phone in less than 60 seconds 90% of the time!

• Must be measurable and achievable

TDD: Telecommunications Device for the Deaf

TTY: Teletypewriter

JIA: Journalistic Investigative Approach

• Includes the 5 W’s (Who, What, When, Where, Why) + H (How)

• For dispatching, add another W -> weapons

NG911: Next Generation 911

ACD: Automatic Call Distribution

• Calls go to whoever has been free the longest

AVL: Automatic Vehicle Location

• When GPS identifies your location

VHF: Very High Frequency, often used by aircrafts

VOIP: Voice Over Internet Protocol, for example, Teams

CB: Citizen Band

• A frequency range allocated for citizens

• Given to malls, etc., no longer in use

MCI: Mass/Multiple Casualty Incidents

LOI: Location of Interest

• Example: Possible drug house

• Example: Needs lift assist

CIIDS: Computer Integrated Information Dispatch System

PCP: Primary Care Paramedic

ACP: Advanced Care Paramedic

EMTI: Emergency Medical Telephone Instructions

PAI: Pre-Arrival Instructions (before unit arrives)

PDI: Post-Dispatch Instructions (after dispatch, may be before or after unit arrives)

CQI: Continuous Quality Improvement

MPDS: Medical Priority Dispatch System

ECCS: Emotional Content Cooperation Score

PMSA: Principles, Mechanics, Science, Art

DLS: Dispatch Life Support, essentially PAI

PCS: Personal Communication System, e.g., button you can push for help

GOA: How long on average does it take us to answer the phone, can be the KPI

APCO: Association of Public Communication Officials

NENA: National Emergency Number Association, related to PSAP and technology, may work with CTC

E911: Enhanced 911

MSC: Mobile Switching Center

MTSO: Mobile Telephone Switching Office (helps locate cell phones)

CDMA: 2G Code Division Multiple Access (used in BRZ wireless headsets and by Edmonton Fire Rescue)

VDT: Video Display Terminal (monitor)

WAN: Wide Area Network

LAN: Local Area Network

CPIC: Canadian Police Information Centre

PIRS: Police Information Retrieval System

BOLO: Be On The Lookout

BLS: Basic Life Support (correcting & maintaining life needs like airway, breathing, circulation, hemorrhage control)

TLS: Trauma Life Support (refers to unit personnel with advanced BLS skills like IV therapy & drug therapy)

ALS - TLS: Advanced IV & drug therapy & pediatric advanced life support

PALS: predictirc advance life support

ITT: Infant Transport Team

CBF: Clinical Care Bypass

• The condition of the hospital's ER and its ability to handle a critical patient.

TRD: Send Total Re-Direct

• Condition of mobile intensive care.

CAFC: Local Assistants to the Fire Commissioner

GA: General Announcement

GUI: Graphical User Interface

• Signs, like road signs.

PTT: Push To Talk

LID: Logical Indicator (example: portable)

• Example: My radio shows 1234, but the Alias Table tells you it’s me.

• Unmapped LID doesn’t link to me.

UTC: Coordinated Universal Time (same as GMT - Greenwich Mean Time)

• Also known as Zulu Time (Z).