BOM

final

Human

skills are very important to managers at the lower, middle and top levels. 2. The four basic management functions are

planning, organizing, influencing and controllin

The four basic management functions are

Technical

skills involve the ability to apply specialized knowledge and expertise to work- related techniques and procedures.

Planning

and control are called the Siamese twins of management.

responsiveness

An organization's success depends on its_____to its customers.

Influencing

is the process of guiding the activities of organization members in appropriate directions.

conceptual

skills involve the ability to see the organization as a whole.

measurable

An "objective" is a specific,____ target that the organization commits to achieving.

how/when

Planning involves choosing tasks that must be performed to attain organizational goals, outlining_____ the tasks must be performed, and indicating____ they should be performed.

operations research

The management science approach is also known as

outside

The global environment is a set of forces and conditions____ an organization’s boundary that affect how it operates.

adjusting

"Strategic Management" is the ongoing process of implementing and_____ strategy to maintain a competitive advantage

Human relations

movement was sparked by the Hawthorne Studies?

corrective action

The Controlling Process includes measuring performance, comparing measured performance to standards, and taking

position

Position power is power derived from the organizational____that a manager holds.

expertise and relationships

Personal power is power derived from a manager’s_____ with others.

common understanding

Communication is the sharing of information between two or more individuals or groups to reach a

walks

Management by Wandering Around is Face-to-face communication technique in which a manager_____ around a work area and talks informally with employees about issues and concerns.