Lesson 5: The Leadership Function

Informational Role

• Monitor

• Disseminator

• Spokesperson

Monitor

evaluate the performance of managers in different functions

Disseminator

communicate to employees the organization’s vision and purpose

Spokesperson

give a speech to inform the local community about the organization’s future intentions

Decisional Role

• Entrepreneur

• Disturbance Handler

• Resource Allocator

• Negotiator

Entrepreneur

commit organization resources to develop innovative goods and services

Disturbance Handler

to take corrective action to deal with unexpected problems facing the organization from the external as well as internal environment

Resource Allocator

allocate existing resources among different functions and departments

Negotiator

work with suppliers, distributors and labour unions

• First line managers

• Middle managers

• Top managers

Types of managers

First line managers

often called supervisors

stand at the base of the managerial hierarchy

Middle managers

head of various departments and organize human and other resources to achieve organizational goals

Top manager

set organizational goals and strategies to implement them and make decisions

• Positional

• Permission

• Production

• People

• Personhood

Five levels of leadership

Positional

• security is based on the title - not talent

only followed for appoint authority

problems leading volunteers, white collar and younger employees

Permission

followed beyond stated authority

work is fun

time, energy and resources spent on individual needs and desires

Production

what has been done for the organization

results driven, increased visibility and success

problems are fixed with a little effort

People

for what is done for other people

people are loyal

large-range goals occur

the organization continues to grow through the development of people

Personhood

followers who are loyal and sacrificial

devote years mentoring and molding leaders

great joy from seeing people grow and develop

transcend the organization

Leading/Directing

• Provides positive and dynamic leadership

• Provides maximum opportunities

• Provides proper motivation of personnel

• Ability to command people

requires leaders to do more than simply give orders

begins with supervising subordinates while simultaneously motivating teams through guided leadership communicated in clear ways

Leaders

• Inspire

• Motivate

• Encourage

Managers

• Plan

• Organize

• Coordinate

• Technical Skills

• Human Skills

• Conceptual Skills

Managerial Skills

Technical Skills

knowledge and ability to make effective use of any process or technique constitutes his technical skills

Human Skills

ability to cooperate with other members of the organization and work effectively in teams

interpersonal relationships, solving people’s problems, and acceptance of other employees.

Conceptual Skills

ability of an individual to analyze complex situations and to rationally process and interpret available information

idea generation and analytical process of information

Figurehead

ethical guidelines and the principles of behavior employees are to follow in their dealings with customers and suppliers

Leader

give direct commands and orders to subordinates and make decisions

Liaison

coordinate between different departments and establish alliances between different organizations

• Interpersonal Roles

• Decisional Roles

• Informational Roles

Manager’s Role