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conformity
a change in one’s behavior due to the real or imagined infuence of other people
informational social influence
relying on other ppl as a source of info to guide our behavior; we conform bc we believe that others’ interpretation of an ambiguous situation is correct and can help us choose an appropriate course of action
private acceptance
conforming to other ppl’s behavior out of a genuine belief that what they are doing or saying is right
public compliance
conforming to other ppl’s behavior publicly without necessarily believing in what the other ppl are doing or saying
social norms
the implicit or explicit rules a group has for the acceptable behaviors, values, and beliefs of its members
normative social influence
going along with what other ppl do in order to be liked and accepted by them; we publicly conform with the grp’s beliefs and behaviors but do not always privately accept them
social impact theory
the idea that conforming to social influence depends on the grp’s importance; immediacy, and the number of ppl in the grp
idiosyncrasy credits
the tolerance a person earns, over time, by conforming to grp norms; if enough credits are earned, the person can, on occasion, deviate from the group without retribution
minority influence
the case where a minority of grp members influences the behavior or beliefs of the majority
injunctive norms
ppl’s perceptions of what behaviors are approved or disapproved by others
descriptive norms
ppl’s perceptions of how ppl actually behave in given situations, regardless of whether the behavior is approved or disapproved of by others
foot in the door technique
social influence strategy in which getting ppl to agree first to a small request makes them more likely to agree later to a second, larger request
door in the face technique
social influence strategy in which first asking ppl for a large request that they will probably refuse makes them more likely to agree later to a second, smaller request
propaganda
a deliberate, systematic attempt to advance a cause by manipulating mass attitudes and behaviors, often thru misleading or emotionally charged info
group
two or more ppl who interact and are interdependent in the sense that their needs and goals cause them to influence eo
social roles
shared expectations in a grp abt how particular ppl are supposed to behave
group cohesiveness
qualities of a grp that bind members tog and promote liking btwn them
social facilitation
when ppl are in the presence of others and their individual performance can be evaluated, the tendency to perform better on simple tasks and worse on complex tasks
social loafing
when ppl are in the presence of others and their individual performance cannot be evaluated, the tendency to perform worse on simple or unimportant tasks but better on complex or important tasks
deindividuation
the loosening of normal constraints on behavior when ppl cant be identified (such as when they are in a crowd)
process loss
any aspect of group interaction that inhibits good problem solving
transactive memory
the combined memory of a grp that is more efficient than the memory of the individual members
groupthink
a kind of decision process in which maintaining group cohesiveness and solidarity is more important than considering the facts in a realistic manner
group polarization
the tendency for grps to make decisions that are more extreme than the initial inclinations of their members
great person theory
the idea that certain key personality traits make a person a good leader, regardless of the situation
transactional leaders
leaders who set clear, short-term goals and reward ppl who meet them
transformational leaders
leaders who inspire followers to focus on common, long term goals
contingency theory of leadership
the idea that the effectiveness of a leader depends both on how task oriented or relationship oriented the leader is and on the amt of control the leader has over the grp
task-oriented leaders
leaders who are concerned more with getting the job done than with workers’ feelings and relationships
relationship-oriented leaders
leaders who are concerned more with workers’ feelings and relationships
social dilemma
a conflict in which the most beneficial action for an individual will, if chosen by most ppl, have harmful effects on everyone
tit for tat strategy
a means of encouraging cooperation by at first acting cooperatively but then always responding the way your opponent did (cooperatively or competitively) on the previous trial
negotiation
a form of communication btwn opposing sides in a conflict in which offers and counteroffers are made and a solution occurs only when both parties agree
integrative solution
a solution to a conflict whereby the parties make trade-offs on issues, with each side conceding the most on issues that are unimportant to it but important to the other side
aggression
intentional behavior aimed at causing physical harm or psychological pain to another person
hostile aggression
aggression stemming from feelings of anger and aimed at inflicting pain or injury
instrumental aggression
aggression as a means to some goal other than causing pain
social-cognitive learning theory
the theory that ppl learn social behavior (e.g., aggression or altruism) in large part thru observation and imitation of others and by cognitive processes such as plans, expectations, and beliefs
frustration aggression theory
the theory that frustration—the perception that you are being prevented from attaining a goal—increases the probability of an aggressive response
weapons effect
the increase in aggression that can occur bc of the mere presence of a gun or other weapon
sexual scripts
sets of implicit rules that specify proper sexual behavior for a person in a given situation, varying with the person’s age, religion, social status, and peer grp
catharsis
the notion that “blowing off steam”—by behaving too aggressively or watching others do so—relieves built up anger and aggressive energy and hence reduces the likelihood of further aggressive behavior
acquisition
the process by which ppl notice and pay attention to info in their environment
storage
the process by which ppl maintain in memory info they have acquired from the environment
retrieval
the process by which ppl recall info stored in their memories
own-race bias
the tendency for ppl to be better at recognizing faces of their own race than those of other races
reconstructive memory
the process whereby memories of an event become distorted by info encountered after the event occurred
source monitoring
the process whereby ppl try to identify the source of their memories
recovered memories
recollections of a past event, such as sexual abuse, that have been forgotten or repressed
false memory syndrome
remembering a past traumatic experience that is objectively false but is nevertheless accepted by the person as true
story model
the theory that jurors try to fit the evidence they hear at trial into a coherent story, and ultimately reach a verdict that best fits the story they have created