Workplace Skills Escape Activity Review

Flashcards covering conflict resolution strategies, leadership styles, communication styles, and workplace professionalism concepts derived from the escape activity transcript.

Conflict Resolution

The process of finding a reasonable solution to a problem that all parties can accept, applicable in both the workplace and personal life.

Compromising

A conflict resolution strategy where you seek a solution that works for both sides, potentially requiring sacrifices to achieve peace.

Avoiding

A conflict resolution strategy used to bide time to cool down before dealing with a problem, hoping it will resolve itself or dissipate.

Collaborating

A strategy where both sides work together to produce a solution, often involving negotiation and ensuring the final result is agreeable to everyone.

Competing

A conflict resolution strategy where one side makes the decision and others are left to deal with the solution, which may not make all parties happy.

Accommodating

A short-term conflict resolution strategy where one party gives the other exactly what they want while working towards another alternative.

Democratic Leadership

A leadership style characterized by asking for input, valuing feedback, and encouraging high-quality contributions as part of a participative team.

Autocratic Leadership

A leadership style involving individual control, little group input, rigid rules, and a clear chain of command where the leader makes all decisions.

Laissez-Faire Leadership

A leadership style that provides more freedom, limited supervision, and encourages independent thinking by delegating work to a highly trained team.

S.M.A.R.T. Criteria

A framework for goal setting that provides direction for efforts in personal or professional lives, ensuring goals are specific, measurable, achievable, relevant, and time-bound.

Assertive Communication

A communication style where the individual feels comfortable sharing ideas, understands limits, collaborates, and maintains relaxed body posture.

Passive Communication

A communication style where the individual may act indifferent, keeps feelings to themselves, and displays slumped body posture or poor eye contact.

Passive-Aggressive Communication

A communication style where the individual avoids confrontation and appears passive but hides true opinions, often using sarcasm or mutterings.

Aggressive Communication

A communication style where the individual dominates conversations, demands respect, and may use intense eye contact or a loud voice.

Negotiation Strategy

Tactics used to reach an agreement, such as envisioning possible objections to a request and explaining how a solution benefits the other person.

Time Management Prioritization

The process of labeling tasks to determine if they should be completed immediately, delegated, scheduled for later, or dumped.

Filing Strategy

The efficient method of organizing paperwork into categories that pertain to documents and then sorting them alphabetically within folders.

Workplace Email Etiquette

Professional communication standards that include checking for grammatical errors, including a full name, and using the account only for business-related contacts.