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actor-observer bias
the tendency to attribute one’s own actions to situational factors while attributing others’ actions to their dispositions
attribution (attribution theory)
the theory that explains how people determine the cause of behavior by attributing it to either dispositional (internal) or situational (external) factors
dispositional attributions
explanations for behavior that focus on internal traits, personality, or abilities
explanatory style
a person’s habitual way of explaining events, typically assessed along dimensions of optimism versus pessimism
external locus of control
the perception that chance or external forces beyond one’s control determine one’s fate
fundamental attribution error
the tendency for observers, when analyzing another’s behavior, to underestimate the impact of the situation and overestimate the impact of personal disposition
internal locus of control
the perception that one controls their own fate
mere exposure effect
the phenomenon that repeated exposure to novel stimuli increases liking of them
mirror-image perceptions
mutual views often held by conflicting people, as when each side sees itself as ethical and peaceful and views the other side as evil and aggressive
person perception
the process by which individuals form impressions and make judgments about the characteristics and motives of others
relative deprivation
the perception that one is worse off relative to those with whom one compares oneself
self-fulfilling prophecy
a belief that leads to its own fulfillment by influencing the actions of the believer and others
self-serving bias
the tendency to perceive oneself favorably and to attribute positive outcomes to internal factors and negative outcomes to external factors
situational attributions
explanations for behavior that focus on external, contextual, or environmental factors
social comparison
the process of evaluating oneself by comparing oneself to others
attitude
a feeling, often influenced by beliefs, that predisposes a person to respond in a particular way to objects, people, or events
belief perseverance
the tendency to cling to one's initial beliefs even after they have been discredited
cognitive dissonance
the mental discomfort experienced when a person’s actions and attitudes are in conflict, leading them to change either their attitudes or actions to reduce the discomfort
cognitive load
the amount of mental effort being used in the working memory at a given moment
confirmation bias
the tendency to search for, interpret, and remember information in a way that confirms one’s preexisting beliefs or hypotheses
discrimination
unjustifiable negative behavior toward a group or its members based on their group membership
ethnocentrism
the tendency to view one’s own cultural group as superior to others and to use one’s cultural norms to judge other groups
implicit attitudes
automatic, unconscious beliefs or evaluations about people, groups, or objects
ingroup
a group of people with whom one shares a common identity
ingroup bias
the tendency to favor one’s own group over others
just-world phenomenon
the tendency to believe that the world is fair and people get what they deserve
other-race effect
the tendency to more easily recognize faces of one’s own race compared to those of other races
outgroup
a group of people perceived as different or apart from one’s own group
out-group homogeneity bias
the tendency to perceive members of an outgroup as more similar to one another than members of one’s ingroup
prejudice
an unjustifiable and usually negative attitude toward a group and its members, often involving stereotyped beliefs and a predisposition to discriminatory action
scapegoat theory
the theory that prejudice provides an outlet for anger by allowing people to blame someone else for their problems
social identity
the part of a person’s self-concept that comes from their membership in social groups
stereotype
a generalized belief about a group of people, often applied to all members of the group
altruism
unselfish regard for the welfare of others
bystander effect
the tendency for any given bystander to be less likely to give aid if other bystanders are present
central route persuasion
occurs when interested people focus on the arguments and respond with favorable thoughts
collectivism
giving priority to the goals of one's group (often one's extended family or work group) and defining one's identity accordingly
conformity
adjusting our behavior or thinking to coincide with a group standard
culture
the enduring behaviors, ideas, attitudes, values, and traditions shared by a group of people and transmitted from one generation to the next
deindividuation
the loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity
diffusion of responsibility
the phenomenon wherein each member of a group assumes others will take responsibility, leading to inaction
door-in-the-face technique
a persuasion strategy where a large request is made knowing it will be refused, so that the person will agree to a much smaller request
foot-in-the-door technique
the tendency for people who have first agreed to a small request to comply later with a larger request
group polarization
the enhancement of a group's prevailing inclinations through discussion within the group
groupthink
the mode of thinking that occurs when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives
halo effect
a cognitive bias where our overall impression of a person influences how we feel and think about their character
individualism
giving priority to one's own goals over group goals and defining one's identity in terms of personal attributes rather than group identifications
informational social influence
influence resulting from one's willingness to accept others' opinions about reality
loose culture
cultures that have weak social norms and a high tolerance for deviant behavior
multiculturalism
the presence of, or support for the presence of, several distinct cultural or ethnic groups within a society
normative social influence
influence resulting from a person's desire to gain approval or avoid disapproval
obedience
compliance with an order, request, or law or submission to another's authority
peripheral route persuasion
occurs when people are influenced by incidental cues, such as a speaker's attractiveness
persuasion
the process by which a message induces change in beliefs, attitudes, or behaviors
prosocial behavior
positive, constructive, helpful behavior. The opposite of antisocial behavior
reciprocity norm
an expectation that people will help, not hurt, those who have helped them
role
a set of expectations (norms) about a social position, defining how those in the position ought to behave
social exchange theory
the theory that our social behavior is an exchange process, the aim of which is to maximize benefits and minimize costs
social facilitation
improved performance on simple or well-learned tasks in the presence of others
social influence theory
the theory that powerful social influences can produce a state of hypnosis
social loafing
the tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable
social norms
understood rules for accepted and expected behavior. Norms prescribe "proper" behavior
social responsibility norm
an expectation that people will help those needing their help
social trap
a situation in which the conflicting parties, by each pursuing their self-interest rather than the good of the group, become caught in mutually destructive behavior
superordinate goals
shared goals that override differences among people and require their cooperation
tight culture
cultures that have strong social norms and a low tolerance for deviant behavior
collective unconscious
Carl Jung’s concept of a shared, inherited reservoir of memory traces from our species’ history
defense mechanisms
in psychoanalytic theory, the ego’s protective methods of reducing anxiety by unconsciously distorting reality
denial
a defense mechanism in which an individual refuses to believe or perceive painful realities
displacement
a defense mechanism that shifts sexual or aggressive impulses toward a more acceptable or less threatening object or person
ego
the largely conscious, “executive” part of the personality that mediates among the demands of the id, superego, and reality
free association
in psychoanalysis, a method of exploring the unconscious in which the person relaxes and says whatever comes to mind
humanistic psychology
a perspective that emphasizes the growth potential of healthy people and the individual’s potential for personal growth
id
the part of personality that strives to satisfy basic sexual and aggressive drives; operates on the pleasure principle
personality
an individual’s characteristic pattern of thinking, feeling, and acting
preconscious
in Freud’s theory, thoughts and memories not currently in awareness but retrievable
projective tests
personality tests using ambiguous stimuli to reveal unconscious dynamics
psychoanalysis
Freud’s theory and therapy that explores unconscious motives and conflicts
psychodynamic theory
a modern approach derived from Freud emphasizing unconscious processes and childhood experiences
projection
a defense mechanism by which people attribute their own unacceptable impulses to others
rationalization
a defense mechanism that creates self-justifying explanations for behavior
reaction formation
a defense mechanism in which unacceptable impulses are transformed into their opposites
regression
a defense mechanism involving retreat to an earlier developmental stage
repression
a defense mechanism that pushes anxiety-arousing thoughts out of consciousness
Rorschach inkblot test
a projective test using inkblots to reveal inner feelings
self-actualizing tendency
the drive to fulfill one’s potential and achieve personal growth
sublimation
a defense mechanism that redirects unacceptable impulses into socially acceptable activities
thematic apperception test (TAT)
a projective test using storytelling about ambiguous images
unconditional positive regard
total acceptance of another person
unconscious
a reservoir of thoughts and memories outside of awareness
agreeableness
Big Five trait: compassion, cooperation, trust
behavioral approach
a personality perspective emphasizing learning through conditioning
conscientiousness
Big Five trait: organization, dependability, discipline
emotional stability
Big Five trait reflecting calmness and lack of negative emotion
empirically derived test
a test developed by identifying items that differentiate groups
extraversion
Big Five trait: sociability and assertiveness
factor analysis
statistical method for identifying clusters of related traits
Minnesota Multiphasic Personality Inventory (MMPI)
personality test used to assess psychological disorders and traits
openness to experience
Big Five trait: creativity and willingness to try new things
personality inventories
self-report questionnaires measuring personality traits