BUSINESS OPERATIONS MANAGMENT

operations managment

the coordination of recourses within a business to achieve the efficent and effective out put of finished goods and services

efficiency

how productivley a business uses its raw recourses when producing a good or service

effictiveness

the extent to which the business achieves its stated objectives

productivity

the ratio of outputs produced compared to inputs required

inputs

recourses used to produce a good or service eg. raw materials, labour, capitol, ideas

processes

the transformation of inputs into outputs (ING) eg. pouring, baking, mixing, melting

outputs

the finished good or service presented to the cutomer as tangible or intangible

goods

tangible, low customer involvement, manufactured, capitol intensive, production + consumption is seperate

services

intangible, cant be storred, production + consumption is simultaneous, high customer involvment. labour intensive

automated production lines

machinery and equiptment that is arranged in a sequence where the product is developed further as it proceeds through each step

robotics

programmable machines that are capable of peforming specific tasks that contain some level of computer programming and some mechanical construction

computer aided design (CAD)

digital software that enables businesses to generate and modify technical illustrations of a product using computers to design products rather than drafting by hand

computer aided manufacturing (CAM)

using software to controll and direct the production processes by coordinating machinery and equiptment through a computer

artifical intelligence (AI)

computerised system designed to simulate human intelligence and mimic human behaviour

online services

web pages, apps and platforms that allow businesses to provide their services to customers through the internet

materials managment

managing the way materials are recieved and storred to ensure the right amount and quality of inputs are avaliable for production

materials managment

forecasting

material planning tool that predicts customer demand for an upcoming period using past data and market trends as well as qualitative and quantitive data to determine the direction of upcoming trends

materials managment

master production schedule (MPS)

plan that outlines what are business intends to produce in specific quantities within a set period of time

materials managment

materials requirment planning (MRP)

processes that itemisie the types and quantites of materials required to meet production targets set out in the MPS

materials managment

just in time

an inventory controll approach that delivers the correct type and quantity of materials as soon as they are needed for production

quality controll - reactive approach

involves a series of checks at different stages of the production process to ensure that goods + services have met pre determined standards

• established standard of quality

• regular inspections

• comparassion against standards

• removal of things that dont meet standards

quality assurance - proactive approach

involves a business meeting a certified standard of quality in its production after an independant body asseses its operation system

aiming to build quality into the work processes and thereby eliminate errors before the occur - ISO-9001

total quality managment

a holistic apporach to quality and a commitment to excellence where all employees are involved in continous pursuit of quality in everything they do