Canadian Organizational Behaviour Study Guide

A collection of flashcards covering key terms and concepts from the Canadian Organizational Behaviour lecture notes.

Organizational Behaviour (OB)

The study of what people think, feel, and do in and around organizations.

MARS Model

A model identifying Motivation, Ability, Role perceptions, and Situational factors as direct influences on behaviour.

Workplace Diversity

Includes surface-level diversity (observable demographics) and deep-level diversity (values, personalities, attitudes).

Emotional Intelligence (EI)

The ability to perceive, understand, and regulate emotions in oneself and others.

Task Performance

Goal-directed behaviours under the individual's control that support organizational objectives.

Intrinsic Motivation

Motivation that originates from the activity itself.

Transformational Leadership

Leadership that begins with a strategic vision to energize and unify employees.

Equity Theory

A theory explaining how people develop perceptions of fairness in the distribution of rewards.

Conflict

A process in which one party perceives its interests are being opposed or negatively affected by another party.

Organizational Culture

The values and assumptions shared within an organization.

Servant Leadership

Defining leadership as serving others toward their needs and growth.

Job Characteristics Model

A model specifying five core dimensions that create psychological states and performance outcomes.

Active Listening

A communication technique where the listener fully engages and responds thoughtfully.

Social Loafing

The tendency to exert less effort when working in teams than when working alone.

Negotiation

Any attempt by two or more conflicting parties to resolve their divergent goals.

Self-directed Teams (SDTs)

Teams that complete an entire piece of work with minimal external supervision.

Organizational Citizenship Behaviours (OCBs)

Cooperation and helpfulness to others that support the organization's social and psychological context.

Psychological Safety

A shared belief that team members will not be embarrassed or punished for speaking up.

BATNA

Best alternative to a negotiated agreement; the best outcome achievable through another course of action if negotiation fails.

Corporate Social Responsibility (CSR)

Organizational activities intended to benefit society and the environment beyond the firm's immediate interests.

Inclusive Workplace

A workplace that values people of all identities and allows them to be fully themselves.

Surface-Level Diversity

Observable demographic and other overt differences among people.

Leadership Substitutes Theory

A theory that identifies contingencies that limit the leader's ability to influence or that make a particular style unnecessary.

Cognitive Dissonance

A state of anxiety when a person's beliefs and actions conflict, motivating reduction of the inconsistency.

Artifacts

Observable symbols and signs of an organization's culture.

Task Interdependence

The extent to which team members must share materials, information, or expertise to perform their jobs.

Role Perceptions

The extent to which people understand the job duties assigned to or expected of them.

Cross-Cultural Values

Values that vary among different cultures, including individualism, collectivism, and power distance.