GL flash cards

In this activity we will use our GL's to find the answers.

Who can make any acceptable policy changes on a policy?

The NI - All requests are acceptable

An agent is calling in to ask you to make changes on a policy. What are the acceptable policy changes? Who can you transfer the policy to within the hours of operation?

All policy changes are acceptable except: OLS password resets & When signatures are needed. In hours of operation you can transfer to ext 248 for MA ext 588 NJ ext 585, NY ext 586, NC ext 587

You get a call from the son of the NI listed on the policy in OH. He wants to know add a vehicle and update the card information on the policy. The NI banking information is currently enrolled into automatic payments -but you also notice a treatment for automatic payments and Renters. What is the acceptable way to handle this call?

Since it not the NI but a person listed on the policy - Automatic Payments - Card/EFT: The following can be completed if card/checking account currently used for Automatic Payments is theirs (ask for last 4 digits of account to confirm caller is account owner). However if the card information isn’t theirs then no update can be made and as for adding the vehicle it isn’t under the acceptable changes so the NI would have call to make the changes but also they can give permission. As for the treatments consultants are only required to discuss if caller is named insured, spouse, or second named insured.

When is a coverage selection form needed on a standard NJ policy AND who can sign the form?

Named insured, second named Insured, or spouse of either can sign form.Updating limitation/no limitation on lawsuit,Updating limitation/no limitation on lawsuit, PIP Medical Expense limits &/or deductibles to anything less than $250,000,Changing PIP Non-Medical Expense/Benefit limits, Changing PIP Extended Medical Payments limits,Changing existing vehicle's Comprehensive or Collision to any deductible over $750,Changing existing vehicle's Comprehensive or Collision to any deductible over $750.