The Communication Process

Comprehensive flashcards covering the definition, components, barriers, and strategies of the communication process based on the lecture by Miss K. Francis.

How is communication defined in the lecture?

Communication is the process of exchanging information, ideas, thoughts, or feelings between individuals or groups.

According to the transcript, who prepared the presentation on the communication process?

Miss K. Francis

What are the two primary types of communication mentioned?

Verbal and non-verbal

List three business purposes for using communication in the workplace.

To provide information to customers and workers, give instructions and feedback to employees, and confirm orders with customers or suppliers.

What are the five components of the communication process outlined in the diagram?

Sender, Message, Channel, Receiver, and Feedback

How is the 'Sender' defined in the communication process?

The person initiating the communication and encoding the message clearly.

What characteristics should a 'Message' have according to the lecture?

It should be concise and relevant to the audience.

What is a 'Channel' in the communication process?

The medium through which the message is transmitted, such as face-to-face conversations, emails, or phone calls.

What are the responsibilities of the 'Receiver'?

The individual or group intended to receive, decode, and interpret the message.

What does 'Feedback' indicate in communication?

It indicates understanding and engagement.

What are two examples of physical barriers to communication?

Noise in the environment and distance between sender and receiver.

Which type of barrier includes prejudices, biases, and emotional states like stress or anger?

Psychological Barriers

What are 'Perceptual Barriers'?

Misinterpretations based on personal experiences or different viewpoints leading to misunderstandings.

Give an example of a technical barrier to communication.

Malfunctioning communication tools, such as a poor internet connection.

How is 'Effective Communication' defined?

The successful exchange of information that leads to shared understanding and desired outcomes.

What is the strategy of using 'multiple channels' of communication?

Conveying the same message through different forms, such as speaking it, sending an email, and posting it on a notice board.

Name three specific strategies for effective communication within a business.

Practicing active listening, being open to constructive feedback, and knowing your audience.

What are two methods a business can use to inform employees or gather their feedback?

Using suggestion boxes and having both formal and informal meetings.