Organizational Control and Total Quality Management (TQM)

Flashcards covering key terms and concepts related to organizational control and Total Quality Management (TQM).

Organizational Control

The structured process of monitoring and adjusting activities to ensure they align with planned goals, targets and performance standards.

Auto-analytics

The practice of voluntarily collecting and analyzing data about oneself to improve performance.

Feedforward Control

A type of control that ensures everything is set up correctly in advance to avoid mistakes during the process.

Concurrent Control

A type of control that takes place while work is being carried out.

Feedback Control

A type of control that occurs after the work has been completed.

Total Quality Management (TQM)

An organization-wide effort to infuse quality into every activity in a company through continuous improvement.

Quality Circles

Small groups of employees who meet regularly to discuss work-related problems and suggest improvements.

Benchmarking

The continuous process of measuring products, services, and practices against major competitors or industry leaders.

Six Sigma

A set of techniques and tools for process improvement, aiming for near-perfect performance.

Variances

Any differences between actual performance and the standard performance expectations.

Importance of TQM

TQM helps organizations consistently improve quality and overall performance, leading to increased customer satisfaction and competitive advantage.