7 Brew General Brewista Exam

the big 3

1. have an authentic & unique connection with each guest

2. use open body language

3. smile for every guest

four keys to success

1. first impressions

2. customer service

3. drink quality

4. consistency

when something goes wrong: A.C.T.

A- apologize

C- care

T- thank

what should you do if your espresso shots are pulling too quickly?

adjust grinder to make grounds finer (away from you)

what should you do if your espresso shots are pulling too long?

adjust grinder to make grounds coarser (closer to/towards you)

correct drink call out order

1. size

2. temp

3. modification

4. drink name

5. top (finishing details)

how many shots are in most small & medium drinks

2 shots

how many shots are in most large drinks

4 shots

americano shots

2-3-4

if a mocha is ordered sugar free, what milk do we use

smooth mix

what ingredients are in our regular chiller barrel

whole milk, sugar, espresso

what ingredients is in our mocha chiller barrel

mocha mix and espresso

what are the four reasons a chiller becomes a Special 7 chiller

1. decaf

2. milk alt

3. sugar-free

4. less espresso shots

unless specified, what milk do we use for regular special 7s

whole milk

unless specified, what milk do we use for mocha special 7s

mocha mix

special 7s fill lines

6-9-12

for ALL special 7 MOCHA chillers, half our scoops HAVE to be what?

dark chocolate sauce

before putting a special 7 in the blender, _______

tom tom and top with ice

when making a special 7, when do you add the EXTRA shots?

after the drink comes out of the blender

when making a plain decaf special 7 mocha chiller, what flavor do I use for my scoops?

dark chocolate sauce

smoothie mix flavors (6)

1. strawberry

2. mango

3. peach

4. wildberry

5. blueberry pomegranite

6. pina colada

smoothie mix to ice cream mix ratio for smoothies

3/4 smoothie, 1/4 ice cream

what two ingredients are needed to make a chai chiller

chai concentrate and ice cream mix

fill lines for shakes

8-12-16

how long can our open can of energy stay out on the counter to still be servable

15 min

what are the scoops for hand-blended 7 energy chiller

2-3-4

what are the fill lines for the hand-blended 7 energy chiller

8-12-16

how is the 7 energy chiller mix made

fill a gallon pitcher with 32oz of energy concentrate, fill to top with cold filtered water, stir vigorously

what teas do we offer (6)

1. black

2. paris

3. green

4. cinnamon spice

5. earl grey

6. decaf

how many tea bags are used per cup size

1-1-2

always leave how many ounces of empty space for hot teas?

2 oz

true or false?

we leave the tea bags in our drinks when served

True

default tea for sweet tea

black tea

fill lines for tea chillers

8-12-16

fill lines for 7 fizz chiller

8-12-16

what ingredients do you use to make a 7 fizz chiller

flavor, filtered water

fill lines for hot cocoa

10-14-18

what milk is used for sugar free cocoa

smooth mix

scoops for cocoa

1-1-1 (classics)

how many ounces of lemon concentrate are in a one gallon pitcher

24 oz

scoops for arnold palmers

1-1-2

what is the difference between lemon freeze and lemonade chiller

lemon freeze has ice cream, lemon chiller does not

when making a hot matcha, where do we put our matcha concentrate?

steamed in with the milk

what method do we use for our rotation protocol?

FIFO- first in, first out

what default tea and flavor do we use for london fogs

earl gray + vanilla

how to make london fog

half earl grey tea, half whole milk, vanilla syrup

if a customer asks for cream in their house blends (americano) where does it go?

in the espresso to stir or tom tom before filling with bunn water/ice water

if a secret menu item is requested with additional flavor, the additional flavor will take up how much of the scoops of flavor?

1/2 the total scoops

what 2 things do we NOT tom tom?

7 fizz and 7 energy

True or False: We steam ALL fruit flavors IN the milk to keep drinks from curdling?

true

how to make sparkling lemonade

add flavor scoops of lemon con, fill with fizz

matcha chiller ingredients/ratio

half matcha con half ice cream mix

lemon freeze ingredients/ratio

half lemon con half ice cream mix

lemonade chiller ingredients/ratio

half lemon con half lemonade

tea lemonade chiller

half tea half lemon con

how many half gallons of milk are used to fill the chiller machine

4 half gallons

how many dubs of espresso do you need for a chiller batch

30 dubs

what flavor is used for plain special 7s

cane sugar

cold brew scoops

1-1-1

how many ounces go in a 7 energy chiller pitcher

32 oz

do you add ice to cold milk

yes, ask if customer would prefer no ice

lattes scoops

1-1-1

mochas scoops

1-1-1

breves scoops

1-1-1

macchiatos scoops

1-1-1

house blends scoops

1-1-1

chai lattes scoops

1-1-1

matcha lattes scoops

1-1-1

cocoas scoops

1-1-1

cold brew scoops

1-1-1

7 fizz chiller scoops

2-3-4

special 7s scoops

2-3-4

coffee chillers scoops

1-1-2

smoothies scoops

1-1-2

chai chillers scoops

1-1-2

sf/alt. milk mochas scoops

1-2-2

flavored water scoops

1-2-3

original breves

1-2-2

tea chillers

2-3-4

7 fizz scoops

2-3-4

lemon freeze

1-1-2

matcha chiller

1-1-2

hot teas scoops

1-1-1

sf 7 energy chiller scoops

2-3-4

cream scoops

1-2-2

original mochas scoops

1-1-2

7 energy chiller scoops

1-1-2

iced lemonade scoops

1-1-2

iced 7 energy scoops

1-1-2

lemonade chiller scoops

1-1-2

iced tea scoops

1-2-3

shakes scoops

1-1-2

all kids scoops

1

1 scoop = __ oz

1

smoothies (flavor scoops, primary base, secondary base)

flavor scoops: 1-1-2

smoothie mix: 6-9-12

ice cream mix: 8-12-16

shakes (flavor scoops, primary base, secondary base)

flavor scoops: 2-3-4

ice cream mix: 8-12-16

no secondary base

chai chiller (flavor scoops, primary base, secondary base)

1-1-2

chai con: 6-9-12

ice cream mix: 8-12-16

london fog

earl grey tea + whole milk + vanilla

matcha con scoops (hot)

3-4-5

matcha con scoops (iced)

2-3-4