supervision for food service final

true or false: Participative management is a system that includes employees decisions that concern them.

true

true or false: Responsibility refers to the obligation that a person has to carry out certain duties and activities.

true

true or false: Exempt employees are covered by the federal and state wage and hour laws.

false

boomerange managment

a manager reverts from management’s point of view to the employee’s point of view; you’ve got to stay in charge.

A manager needs three sets of skills:

technical, human, conceptual

true or false: Training material needs to be well organized and presented all at once, instead of in small chuncks.

false

true or false: Communication is an interaction between sender and receiver.

true

true or false: Oral instructions are most suitable for detailed tasks.

false

true or false: The most neglected communication skill is listening.

true

true or false: Reasonable accommodation, which is legally required, refers to any change or adjustment to a job or the work environment that will enable someone with a disability to perform essential job functions.

true

The Age Discrimination and Employment Act of 1967 applies to everyone __ years of age and older.

40

true or false: The Pregnancy Discrimination Act of 1978 makes it unlawful to discriminate against a woman on the basis of pregnancy, childbirth, or related medical conditions.

true

true or false:The labor market refers to the jobs available and the people looking for work.

true

true or false:Selection tests include cognitive ability tests, which measure the ability of an individual to learn or acquire new skills.

false

can do factors:

These are factors that affect a person's ability to perform a job or task successfully, including skills, knowledge, and experience.

A periodic review and assessment of employee performance is called a

performance evaluation

true or false: Written performance reviews are insurance against discrimination charges.

false

true or false: One of the biggest problems of a performance review system is guarding against the subjectivity of the evaluator.

false

true or false:A quality evaluation form should have measurable or observable standards.

true

true or false: In performance reviews, superiors should be careful to rate their employee’s performance rather than the people themselves.

true

true or false: The term "motivation" refers to what makes people tick

true

The carrot-and-stick approach to motivation combines___

reward and punishment

true or false: Behavior modification is associated with positive reinforcement.

true

true or false: A group is defined as individuals who share a common goal and the resposibility of achieving it.

false

true or false: A formally appointed team has an appointed leader

true

true or false: Empowerment means ensuring that employees have the skills, knowledge, and authority to make decisions that would otherwise be made by management.

true

true or false: Maintaining and administering discipline is the responsibility of the supervisor

true

true or false: Because of the possibility of a discrimination suit it is important to keep complete records of all disciplinary actions

true

true or false: A positive discipline system is easy to convert to

false

true or false: It is a mistake to threaten disciplinary action and not carry out the threat

true

true or false: An agreement between two parties that is fully understood and accepted by both is a contract.

true

true or false:The Theory X manager is a strong advocate of delegation.

false

true or false: Proper training of a subordinate is giving the skills to become more committed to their work and do well with imagination and creativity

true

true or false: Supervisors who are confident in their own jobs may be afraid to delegate because employees may turn out to do the work better than they did themselves.

false

true or false: Delegation essentials include responsibility, authority, and accountability.

true

participative managment:

allows workers to take part in decisions affecting them

Which item should be included in a professional development plan?

project time frame

A diagram of a sequence of activities to complete a project that shows the time for each activity and plans for activities that can be done ahead of time or simultaneously is a:

PERT.

Scientific management is associated with:

frederic taylor

The study of standards of conduct and moral judgment is known as:

ethics

four main functions of management?

planning, organizing, leading, controlling

The first essential for dealing with resistance to change is a climate of                       and                   

open communication, trust

An experienced and proficient person who acts as a leader, role model, and teacher to those less experienced and less skilled is known as a:

mentor

The supervisor’s authority comes from

the power to hire and fire, reward and punish.

consistent disciplinary action.

the acceptance of authority by workers.

Boomerang management occurs when a

supervisor reverts from a management point of view to a worker’s point of view.

being a leader means:

being someone that people follow voluntarily.

guiding the actions of your employees to reach certain goals.

influencing the actions of your employees to reach certain goals.

management theory:

must be adapted to the situation and the people involved.

Which planning tool is helpful in developing a succession plan?

organizational chart

The leadership style that delegates all authority and power to the employees is called:

laissez-faire

Human relations theory emphasizes:

the importance of workers as individuals

Long-range planning to set corporate goals and develop strategies for achieving them is called:

strategic planning

Professional development refers to

learning or improvement to address knowledge or skills gaps.

The Theory Y view of workers holds that: by douglas mgregor

work is as natural as play, and people will work of their own accord toward objectives that fill personal needs.

what are chaaracteristics and traits of effective leaders?

drive

desire to influence others

honesty and moral character

self- confidence

statements that are true about planning and decision-making?

Planning is a special form of decision-making.

The steps in making a good plan resemble those in making a good decision.

Planning is making decisions about future courses of action.

As a supervisor, your number one concern is:

your employees

A supervisor who leads and manages hourly paid employees is known as the:

first line supervisor

Leadership style refers to:

the manner of interaction the supervisor uses with employees in directing and controlling the work.

An alternative plan for use in case the original plan does not work out is known as a(n):

contingency plan

Which of the following is not one of the four primary sources of power for effective leaders?

positive power

An established routine or set of procedures used in a recurring situation is known as a

standing plan

Why is it not
uncommon for some hourly workers, such as bartenders and serving personnel, to take home more pay than their supervisors?

Supervisors are exempt employees and are not covered by wage and hour laws.

A term regarding the search (amongst competitors and others) for the best method of doing something and implementing the method to improve performance and meet or exceed goals is called:

benchmarking

What is not a good question to ask to help decide if a decision is ethical?

How will I benefit from this decision?

true of today’s hospitality employees?

They tend to have a higher expectation level and a lower frustration tolerance.

They expect more out of a job than just a paycheck.

Most are not tied by need to jobs they don’t like.

A bar graph diagram showing the activity and the timing of each activity is known as:

Gantt.

What does MBWA stand for?

Management by walking around

An approach to management that blends standardization, concern with people, and participative techniques is called:

Humanistic managment

Standardization of work procedures, tools, and conditions of work is known as:

scientific managment

true statement concerning the development of leaders?

Managers’ numbers are the primary benchmark for evaluating their successes and failures.

The immediate manager’s primary responsibility is to___________.

the employees

true statement about levels of planning?

Top management planners in a large organization make long-range strategic plans.

What is the best measurement of the success of a professional development program

It accomplishes the program's goals.

You can reduce the degree of risk when:

you collect relevant data and apply it to your forecast.

The Theory X view of workers holds that:

people dislike work and must be coerced and threatened with punishment to get the work done.

What are scheduling techniques used by the hospitality industry to help accomplish goals?

Gantt chart

PERT chart

Total quality management (TQM) is a:

participative process that empowers all levels of employees to work in groups to establish guest service expectations.

true or false: Strategic planning is limited to top management; the supervisor simply administers the organization he/she has been given.

true

An organization chart shows:

lines of authority and responsibility.

What kind of messages are most likely to be received correctly?

A spoken message that emphasizes something important to the receiver

A job description that is in compliance with the ADA:

gives examples of persons suited for the job.

One of the purposes of an orientation program is to

explain company policies.

A job service center is:

an office of the U.S. employment service.

another source of employees, at no cost.

a federal and state system of employment offices.

Telling an applicant the entire story about a job, including the drawbacks, is known as:

truth in hiring

The labor market refers to:

the jobs available and the people looking for work.

An employer does not need to accommodate a person with disabilities if doing so would result in

an undue hardship.

A code of ethics is easier to implement and enforce when what tools are implemented?

Policies

Which item refers to a legally binding agreement that includes terms of employment such as termination provisions?

Employment contract

a job specification contains

personal requirements for completing position tasks

Private employment agencies:

normally charge a fee

statement that best describes organizational communication?

Sending a message from the top of an organization down

Pre-employment tests must be:

valid.
given to all applicants (if given at all) and give consistent results.

Which type of employment agency refers job applicants at no cost to the employer?

Job service center

The skills and knowledge a trainee should learn from training are called

objectives.

What process ensures that training teaches what is actually needed?

Validation

What is the primary purpose of a position analysis?

It provides information for the job description.

If an operation uses drug testing with applicants for a dining-room position, who else must receive drug tests?

Applicants in all job categories

Which term refers to the employment practices that would constitute discrimination toward certain individuals were they not related to an essential job function and reasonably necessary for the normal operation of the business?

Bona fide occupational qualifications

Which item does the Fair Labor Standards Act regulate?

Overtime pay

Which document ensures that new employees are aware of an establishment's policies

employee handbook