4N051 Module 3: Patient Care and Population Health Flashcards

Practice questions covering Customer Service, Professional Standards, Legal Aspects, Documentation, and specialized Patient Care as outlined in the 4N051 Module 3 transcript.

What is the formally established purpose of a customer service survey in the military health care system?

To collect feedback from customers in order to serve them better and evaluate if standards, needs, and expectations are being met.

Which law established the survey program for health care beneficiaries?

National Defense Authorization Act Public Law No. 102-484, § 724, 106 Stat. 2315, 2440 (1992).

What are the two categories that areas of recommended improvement are divided into?

For staff and For processes.

What is the first step in the five-step process for resolving conflict?

Define the problem (Listen and don't put it off).

Define 'Autonomy' in the context of professional ethics.

Respect for others and recognizing the right of individuals to make their own decisions.

What ethical term describes the duty or responsibility to do no harm?

Non-maleficence.

What is the 'Rule of Nines' percentage for the head and neck of an adult?

$$9\%$$

What is the 'Rule of Nines' percentage for the head and neck of an infant?

$$18\%$$

How should an error in a patient's medical record be corrected?

Draw a single line through the error, write the correct information next to it, then initial and date the correction.

What does the acronym SOAPP stand for?

Subjective, Objective, Assessment, Plan, and Prevention.

Under what circumstances must verbal orders be countersigned by a physician?

Within $24\,hours$.

What is the purpose of the National Practitioner Data Bank (NPDB)?

It is a workforce tool that prevents practitioners from moving state to state without disclosure of previous damaging performance.

Define 'Informed Consent'.

Consent given by a patient only after the details of the procedure, risks, and outcomes have been explained.

What is 'Implied Consent'?

A legal assumption that a person would consent to lifesaving treatment if they were able (used for unconscious patients or minors without a guardian).

Which database contains information for each uniformed service member and is required for TRICARE eligibility?

Defense Enrollment Eligibility Reporting System (DEERS).

What is the first Department of Defense-wide electronic health record used by all military treatment facilities?

MHS GENESIS.

Which form is known as the 'Doctor's Orders' and is used to transmit written orders when the electronic record is unavailable?

AF Form 3066.

What are the three phases of separation anxiety in children?

Protest, Despair, and Detachment.

In what order should vital signs be taken for an infant to avoid irritation?

Respirations, Pulse, then Temperature.

What is the formula to approximate average systolic blood pressure for children aged 1 to 7 years?

$$\text{age in years} + 90$$

Define 'Extravasation' in oncology.

The leakage of chemotherapy from the vein into the surrounding tissues during infusion.

What is the difference between 'Phantom limb pain' and 'Phantom limb sensation'?

Pain is described as coldness, cramping, or burning; sensation is described as aching, tingling, or itching in the missing limb.

What are the three categories of Traumatic Brain Injury (TBI) severity?

Mild, Moderate, and Severe.

What is the Glasgow Coma Scale (GCS) range for a Moderate TBI?

$$9-12$$

How much urine output is defined as 'Oliguria' in a kidney dialysis patient?

Less than $400\,mL$

What is the maximum speed limit for vehicles on the flight line (apron)?

$$15\,mph$$

What is the maximum speed limit for a vehicle approaching or passing an aircraft?

$$5\,mph$$

Line 1 of a 9 Line MEDEVAC report indicates what information?

Location of pick-up site (coordinates).

What is the difference between 'Utilization Review' and 'Utilization Management'?

Utilization review examines past history, while utilization management concentrates on current and future processes.

What degree of sexual abuse consists of digital or penile penetration?

First-degree.