Communication in Business

These flashcards cover key vocabulary related to communication processes and methods in a business setting.

Communication

The process of sending and receiving messages involving a sender, a message, a medium, and a receiver.

Internal Communication

Communication that occurs within a business among employees.

External Communication

Communication that occurs between a business and external parties such as customers and suppliers.

Feedback

A response from the receiver to the sender that indicates the message has been received and understood.

Communication Barriers

Anything that prevents clear communication such as unclear messages, lack of feedback, or distractions.

Meeting

A method of communication where a group gathers to discuss issues directly, which can be face-to-face or virtual.

Email

A method of communication involving written messages sent electronically, often used for sending information or documents.

Social Media

An electronic platform that allows businesses to communicate information both internally and externally.

Letter

A formal written communication sent between a business and its stakeholders.

Poster

A visual method of communication that includes written information or images for public display.

Noticeboard

A space used to display written information or images for employees to see as they pass.

Urgency

The importance or immediacy of a message which can affect the choice of communication method.

Confidentiality

The state of keeping information private, necessitating careful selection of communication methods.

Misunderstanding

A situation where the receiver does not interpret the message as intended, often due to poor communication.

Technical Issues

Problems related to equipment or software that can hinder the communication process.

Cultural Differences

Variations in communication styles and interpretations based on cultural backgrounds that can affect message delivery.