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define open ended question
a question that requires a full answer, using the subject’s own knowledge or feelings
define question
a problem that is being discussed but to which the answer is not yet known
define Closed Ended questions
are straight forward questions, mostly answered with a “yes or no”
what questions help people talk more
open-ended questions
define funneling questions (2)
start with questions with a narrow focus
then transition to broad and open detail-type questions
asking the right questions is pointless if you aren’t —-
listening