High Performance Work Systems and Performance Management

These flashcards cover key vocabulary and concepts related to high-performance work systems and performance management in organizations.

High Performance Work System

A system where all elements such as people, technology, and organizational structure work together to achieve organizational goals.

Performance Management

The process through which managers ensure that employees' activities and outputs contribute to the organization's goals.

Involuntary Turnover

Occurs when the organization requires employees to leave, often against their wishes.

Voluntary Turnover

Occurs when employees choose to leave the organization, often against the organization's wishes.

Outcome Fairness

A judgment that the consequences of decisions are just, consistent, expected, and proportionate to the significance of behaviors.

Procedural Justice

A judgment that fair methods were used to determine the consequences of decisions.

Interactional Justice

A judgment that the organization's actions took employees' feelings into account and treated them with dignity.

Rating Errors

Common misjudgments in performance appraisal including leniency, strictness, central tendency, halo, and horns errors.

360-degree Feedback

A performance appraisal system that gathers feedback from a variety of sources including peers and subordinates.

Performance Appraisal

The process of measuring and providing feedback on employee performance.

Administrative Purpose of Performance Management

To provide information for decisions regarding salary, benefits, recognition, and retention or termination.

Developmental Purpose of Performance Management

To use performance management as a basis for developing employees' skills and knowledge.

Performance Measures

Criteria used to evaluate and judge employee performance.

Reward Systems

Components of performance management that include measures by which employees are judged and the incentives linked to success.

Coaching and Training

Methods used to improve performance for employees who are motivated but lack ability.

Legal and Ethical Issues in Performance Management

Challenges related to discrimination, unjust dismissal, and privacy in performance evaluation.

Self-Appraisal

An assessment of one’s own performance, often used as a discussion basis in feedback sessions.

Organizational Behavior Modification

A method of managing employee behavior through a formal feedback and reinforcement system.