Supply Chain Logistics: Foundational Knowledge for Frontline Workers

Vocabulary flashcards created from lecture notes on teamwork and workplace conduct in supply chain logistics.

High-Performance Team

A group of people who work together toward a common goal, completing a specific task within a specific time frame.

Cooperation

The key to success in a team, accomplished by sharing and integrating ideas, knowledge, skills, information, support, resources, responsibility, and recognition.

Work Team

A group of workers responsible for a similar process within supply chain logistics.

Project Team

A team that focuses on a single major issue of concern within a given process.

Cross-Functional Team

A team made up of individuals from different departments within a facility or between facilities.

Managed Team

A team that is closely supervised by a manager who makes final decisions.

Self-Managed Team

A team that develops its own strategies, makes its own job assignments, and monitors its own performance.

Critical Feedback

Openness to feedback that helps improve team performance and recognizes imperfections.

The 10 C’s of Successful Teams

Clear expectations, Context, Commitment, Competence, Control, Collaboration, Communication, Creativity, Consequences, and Coordination required for a successful team.

Cross-Training

Preparing frontline workers to work in multiple areas to improve adaptability and reduce staffing requirements.

SMART Goals

Specific, Measurable, Achievable, Relevant, and Time-based criteria for effective goal setting.

Conflict Resolution

A strategy for settling disputes and solving problems in a fair way to find a permanent solution.

Consensus

Agreement reached when most people involved in a decision accept it, even if not completely satisfied.

Soft Skills

Abilities required to build relationships and solve problems, such as conflict resolution, motivation, and interpersonal skills.

Effective Team Member Characteristics

Problem solving, conflict resolution, persuasion, negotiation, cooperation, and respect for others.

Building Trust in Teams

The process of ensuring team members feel comfortable sharing ideas, asking for help, and discussing problems without embarrassment.

Team Goals

A clear, concise set of objectives that all team members understand and agree on.