Hospitality Human Resource Management and Supervision Flashcards

Comprehensive practice flashcards covering management fundamentals, generational differences, recruitment, onboarding, training, communication, and termination procedures based on the 3rd Edition of Hospitality Human Resource Management and Supervision.

How is 'Span of control' defined in restaurant management?

How many employees can be supervised by one person.

What are the seven fundamental management activities mentioned in Human Resources Fundamentals?

Planning, Organizing, Coordinating, Staffing, Supervising, Controlling, and Evaluating.

Identify the the four primary tasks involved in the position analysis process.

1. Develop a task list; 2. Decide how to break down each task into smaller activities; 3. Determine performance standards; 4. Develop a job description that includes the job’s most important tasks.

According to the generational infographic, for which group was the world shaped by the Great Depression and World War II?

Traditionalists (born 1925–1945).

What percentage of the current U.S. workforce is comprised of Millennials?

$$35\%$$

Which generation is identified as having the highest percentage ($55\%$) of startup founders?

Generation X (born 1965–1980).

What is the formula provided to calculate the employee turnover rate?

(# of employees / average of the numbers) * 100 = Turnover Rate%

What are the four leadership styles that impact Human Resources activities?

Autocratic, Bureaucratic, Democratic, and Laissez-Faire.

What are the six steps in the conflict resolution process?

1. Identify concerns; 2. Determine the facts; 3. Develop a resolution; 4. Communicate the resolution; 5. Document the agreement reached; 6. Follow up on the agreement.

The 1.4 Ethical Concerns segment outlines which seven ethical principles for managers?

Trustworthiness, Loyalty to organization, Fairness, Concern and respect, Commitment to excellence, Reputation and morale, and Accountability.

What does BFOQ stand for?

Bona fide occupational qualifications.

In terms of ADA compliance, what is defined as an action causing significant hardship or expense?

Undue hardship.

Which federal form is required for employee eligibility verification to prove they are legal to work in the United States?

Form I-9.

What is the typical duration for a probationary period used to assess a new employee?

$30-90$ days.

Identify the four parts of training objectives.

Performance, conditions, standards, and repetition.

What are the three steps in the strategy for managing change?

Step 1: Unfreeze the situation; Step 2: Transition to change; Step 3: Refreeze the situation.

How is 'Insubordination' defined in the context of involuntary termination?

Failure to follow reasonable instructions.

What is the term for a legal action taken by a former employee against a previous employer regarding their firing?

Wrongful discharge claim.

What are the common steps in a progressive discipline program?

Oral warning, Progressive discipline report, Written warning, and Probation.

What nonverbal behavior indicates disbelief or amazement?

Raising eyebrows.

What communication tool involves identifying the Who, What, Where, When, Why, and How?

The 5 Ws and How questions for planning presentations.

Describe the difference between internal and external recruitment.

Internal recruiting involves applicants who are already familiar with the operation, while external recruiting involves networking, advertising, and career events to find outside candidates.

What are the three documents used in the first part of the screening process?

Application form, cover letter, and resume.

What is the purpose of an exit interview?

To determine the reason an employee is leaving, discover grievances, retain goodwill, learn about difficulties, and reduce future turnover.