Daily #13

Concurrent Engineering

A design approach in which all relevant functions cooperate jointly in a maximum effort aimed at producing high-quality products that meet customer's needs.

Continuous Process

A process that is highly automated and has a continuous production flow.

Customer Service Management

A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns.

Downsizing

The planned elimination of positions or jobs.

IOS 9001

A series of quality standards developed by the international organization for standardization to improve total quality in all businesses for the benefit of procedures and consumers.

Just-in-time (JIT)

Manufactures in very small lots and delivers to the next stage of the production process just as they are needed.

Large Batch

Technologies that produce goods and services in high volume.

Lean Manufacturing

Operations that eliminate unnecessary steps in the production process and continually strive for improvement.

Logistics

The movement of resources into the organization (inbound) and products from the organization (outbound).

Six Sigma Quality

Systemically analyzing work processes to identify and eliminate virtually all causes of defects.

Small Batch

Technologies that produce goods and services in low-volume.

Total Quality Management (TQM)

An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services.

Value Chain

The sequence of activities that flow from raw materials to the delivery of a good or service with additional value created at each step.