(5) PROF ELECTIVE (LESSON 1)

Sender

Message

Receiver

Feedback

What are the 4 Communication Process?

Miscommunication

The failure to communicate adequately and effectively.

Miscommunication

Also known as poor communication, misunderstanding, misperception or misinterpretation.

Miscommunication

The most prominent causal human factor in Aviation accidents.

Miscommunication

NASA and ASRS revealed; more than 70% inflight problems with information transfer, primarily related to voice communications.

70%

NASA and ASRS revealed how many percent inflight problems?

Miscommunication

FAA estimates; 60–80%of flight accidents/incidents are due to human errors caused by ineffective communication and other communication-related indicators.

Miscommunication

According to ICAO; 1,100 passengers and crew lost lives in air crashes linked to language and communication issues (1976-2000).

1,100

According to ICAO how many passengers and crew lost their lives due to communication?

International Civil Aviation Organization

What is ICAO?

Incident

Accident

Fatalities

What are the 3 Impact of Miscommunication to Aviation Safety

Accident

is an unplanned, negative event resulting in injury, damage, or loss.

Incident

is a broader term for any, often unexpected, event or occurrence that may or may not involve harm.

Face to Face Communication

Time and situation permitting.

Short and Concise

The message should be short and straight to the point.

Note-taking

To record key information mentioned.

4 Part Assertiveness Message

A non-threatening method in which a person can directly communicate concerns about a situation which he/she is not comfortable with.

Assertive

Uses “I” statements to get the message across.

Values other’s feelings and rights.

Stick to the facts.

Ask rather than demands.

Aggressive

Uses “YOU” statements to get the message across.

Violates other’s feelings and rights.

Exaggerates facts.

Demanding and angry.

Opening

Specify Concern

Recommend a Solution

Request Feedback

What are the 4 part Assertiveness Message?

External Factors

Noise, distractions, time, medium of communication, temperature, organizational.

Internal Factors

Internal Factors Gender, knowledge, behavior, attitude, attention, assumption, physical, mental, emotional state, culture.

External Factors

Internal Factors

2 Causal Factors of Miscommunication

Communication

It is a Skill

Effective Communication

It is a shared responsibility