admin ch1 & ch2 highlights

triage

the process of sorting patients to determine medical needs and the priority of care

scope of practice

the range of responsibilities and practice guidelines that determine the boundaries within which a healthcare worker practice

American Medical Technologies

was founded in 1939

American Association of Medical Assistants

provide certified medical assistant credentials

chain of events map

displays the cause and effect of events, such as infection control or the history of medicine

Albert Sabin

Developed the oral live-virus vaccine for polio 10 years after Salk developed the first injected vaccine

Jonas Salk

Developed the first safe and effective injectable vaccine for polio

Christiaan Barnard

Performed the first human heart transplant

Hospitalists

physicians whose primary professional focus is the general medical care of hospitalized patients

Integrated delivery system

a network of healthcare providers and organizations that provides or arranges to provide a coordinated continuum of services to defend a population and is willing to be held clinically and fiscally accountable for the clinical outcomes and health status of the population served

CDC

Center for Disease Control and Prevention

Center for Disease Control and Prevention

describes population health as an “interdisciplinary customizable approach that allows health departments to connect practice to policy for change to happen locally”

What should a MA always display

initiative and reliable

what should all employees know about their facilitates?

follow the attendance polices as outlined in the polices and procedures manual

what do we need as MAS?

barriers to professionalism

what are barriers to professionalism?

attitude, procrastination, personal problems as “baggage”, gossip, personal communication, and dating co-workers

personal problems as “baggage”

takes time away from our job and patients. personal problems must be left at home

what are the four steps in the communication cycle

sender creates the message, receiver decodes the message, receiver creates feedback, sender decodes feedback

sender creates the message

person who sends message must organize their thoughts and communicate a clear, concise, and easy to understand message

receiver decodes the message

person must decode or translate the message based on personal factors and subjective perceptions

what happens if receiver correctly translates the message

it will match the message the sender sent

what happens if receiver incorrrectly translates the message

the receiver develops a different perception of the message that what the sender intended

receiver creates feedback

receiver then provides feedback based on the perceives message

sender decodes feedback

sender gets the feedback message. the feedback must be decoded correctly for the communication to be accurate

closed questions

ask for specific information

what kind or questions are closed questions

one or two answer question, including yes or no

clarifcation

allows the listener to get additional information by exploring a specific statement or topic

reflection

putting words to the person’s emotional reaction, which acknowledges the person’s feelings. also helps to check what the person is feeling instead of just assuming

what does reflection show

empathy and helps build rapport

restating or paraphrasing

rewording or rephrasing a statement to check the meaning and interpretation. also shows you are listening and understanding the speaker

how to help overcome a hearing impairment

use print materials and written instructions. use videos with captions. have text telephones available. use ALS interpreter

what is denial

person refusing to accept fact

what kind of mechinism is denial

defense mechanism

what is the second need of maslow’s needs

safety

safety needs

include protection from the elements, security, law, order, stability, ect

what are some examples of adaptive coping mechinism

eating healthy, well balanced meals, exercising, drinking water, getting plenty of sleep, taking breaks when you feel stressed, talking and sharing with others, getting help when you need it

suppression

the person is consciously aware of the information or feeling but refuses to admit it

splitting

the person views another person as all bad or all good and not a mixture of good and bad traits

rationalization

the person comes up with various explanations to justify their response