Columbia Bank Personal Banker & Teller Study Guide Flashcards

A comprehensive set of vocabulary flashcards covering basic teller operations, account types, lending terms, and fraud prevention for banking professionals.

ACH

Automated Clearing House electronic transfer.

APY

Annual Percentage Yield.

NSF

Non-Sufficient Funds.

HELOC

Home Equity Line of Credit.

Cross-selling

Recommending additional products that fit customer needs.

Certificate of Deposit (CD)

An account that locks money in for a fixed term in exchange for higher interest.

Relationship banking

Building long-term customer trust and financial relationships.

Wire transfers

Fast, high-risk transactions that are difficult to reverse if fraudulent.

Money Market account

A higher-interest savings account with balance requirements.

FDIC insurance

Protects eligible customer deposits.

Available balance

Money currently available to spend.

Current balance

The total balance before pending transactions clear.

EIN

Employer Identification Number used for business banking.

Debt-to-income ratio

Monthly debt compared to monthly income.

Personal loan

An unsecured loan for personal expenses based on creditworthiness.

Mortgage

A loan used to purchase a home.

Balancing your drawer

Ensuring cash matches transaction totals at the end of each shift.

Check endorsements

A step to verify check ownership and authorization before processing deposits.

Overdraft protection

A feature that helps cover transactions exceeding the available balance.

Checking accounts

Accounts used for everyday spending and bill payments.

Savings accounts

Accounts designed to help customers save money over time.

Business analysis accounts

Accounts specifically for high transaction volume businesses.

Treasury management

Services that help businesses manage cash flow and fraud protection.

Interest-bearing accounts

Accounts that reward customers for maintaining balances.