chapter 1

process narratives

explanations

narrative knowing

one kind of knowledge, in which individual events are related by connecting them to a theme or a plot of which they are a part

understanding events through the stores that are told about them

process theories

stories that can reveal the mechanisms or logics behind the sequence of events

off the scale (depth of change)

disruptive innovation

deeper (depth of change)

strategic change. new ways of thinking and solving problems, whole system changes, new ways of doing business

deep change (depth of change)

change the mission, vision, organization’s philosophy in order to symbolize a radical shift in thinking and behaviour

change organization’s definition of sucess, create new goals, objetcives, and targets

sustaining innovation (depth of change)

tightening up on documaentation, reporting, and controls to symbolize a shift in thinkingsh

shallow change (depth of change)

fine-tuning, cut costs, improve effiencies, constantly making minor improvements

not on the scale (depth of change)

quickly solving small annoying problems that nobady has bothered to fix

tension

when 2 or more ideas are in opposition to each otherpa

paradox

when 3 or more APPARENTLY correct ideas contradict each other

many perspectives

when there are several literatures/prespectives. contributions from different academic disciplines & theroretical perspectives

range of concepts

when the concepts that are used vary in scale

blurred boundaries

the boundaries of the topic vary between commentators

varied settings

when evidence and examples come from a range of organizational types and contects using different methodologies

slippery causality

when it is difficult to establish cause and effect clearly

the fifth discipline

1. systems thinking

2. personal mastery

3. chared vision

4. team learning

5. mental models

systems thinking (the fifth discipline)

understaning the whole picture where all parts are interconnected and influence each other

personal mastery (the fifth discipline)

the continues effort to learn and develop professionally and personally

shared vision (the fifth discipline)

creating a shared vision of the future that inspires and motivates to work towards

team learning (the fifth discipline)

being able to learn, innovate, and adapt as a team to get more done

mental models (the fifth discipline)

being aware of assumptions and beliefs and challengeing them